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Why is my screen flickering when the brightness is turned down?

Hello! I was hoping I could get some help with this. I recently purchased a Dell Latitude 7275 and noticed that the display seems to flicker when the brightness is turned all the way down.

(This is what it looks like: https://imgur.com/a/1bQYXpz It affects the entire screen, but is easiest to see on my wallpaper and on the cat.)

I'm not sure if this is a driver issue or a hardware issue. I've opened it up and checked the display cable and it seems ok, but I'll probably have to check again.

I've tried to update the graphics driver but I sometimes get a “Press F1/Volume Up to retry boot" message. In addition to this, checking the Intel Graphics 515 driver properties and looking at the “events" tab, it says that it's not completely installed. I'm not sure what's happening.

I should also note that I don't seem to have any sort of autobrightness setting, though I did go through the registry and try to disable anything that mentioned it.

I would really appreciate any help or advice you guys have. Thank you!

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Hold the D key down and press the power button, and see if happens there. That will boot the laptop into a isolated test mode to allow you to isolate it to hardware or software. If it flickers there, it’s a hardware or power issue. If it does not, then there’s a software issue. Some of the Dell LED displays do not being like the absolute bare minimum setting and at least need to be at the minimum +1 for stability. LED is more sensitive to undervolting as a whole - it usually doesn’t kill the array but weird issues like this come up. In most cases where it’s isolated at the OS level, the display is dim enough you notice the refresh rate and there’s no fault with the display.

A lot of the 12” systems (E6/E7/52/72) split the load between the battery and power adapter since you can’t cram a barely TSA legal 95Wh in a 12” ultraportable. On some of them it’s so bad you need to compensate with a bigger adapter (Ex: factory spec 65W, but can use a 90W as a way to allow the machine to run at full speed with no/weak batteries). The reason it sometimes helps is if it's cutting back due to a limited range of available power is it can call for more to pick up where it needs the help. If possible, stick to 90W adapters when possible.

With yours being a Core M device, the power issue may be less of an issue compared to a machine with an i5 U chip for example, since the Core M series is meant for very low power devices. It may not even rely on throttling as much as the normal devices - if at all. But yeah, it’s a known thing with these subcompact notebooks to split the power load between the adapter/battery or reduce the available power heavily.

Sometimes replacing the battery does help with these issues, especially if it’s a few years old. However, it looks like a mildly difficult swap :-(.

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I'll try that, thanks! I don't know if this is relevant, but I'm using a 30W type C charger (A PD charger, specifically). Perhaps it's throttling like you mentioned...

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@Caleb Ricks That should be more then enough for a Core M, even with a older battery.

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Would that diagnostic mode you mentioned happen to be a bunch of flashing colors? Pressing the d key and the power button doesn't seem to do anything, but I do recall trying to do a bios recovery (I initially had issues updating the BIOS), and pressing the power button along with volume up which got me the flashing colors.

von

@Caleb Ricks It's a pattern test that cycles between RGBWB.

von

Ah, so that is the diagnostic test you were referring to? In addition, I should also mention that the screen still flickers in Linux (I get a graphics driver error, though) and Android x86.

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Caleb Ricks wird auf ewig dankbar sein.
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