Right USB ports randomly stopped working

Question

Lenovo ThinkPad S431

The Lenovo ThinkPad S431 is a laptop with an aluminum exterior. It can be identified by looking for the model number "S431" on the right top corner of the keyboard. The ThinkPad is 0.8 inches thick and has a touch-enabled display.

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jimmysofat6864 @jimmysofat6864

Rep: 275

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Veröffentlicht: 23. Sep 2021

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Right USB ports randomly stopped working

The right usb port on my s431 laptop randomly stopped working and displays a “USB device malfunctioned message”. When I reseated the USB board the port started working but then the next day it stopped working. Would this USB board require a replacement or is there something else that is wrong? All the other parts on the board like the HDMI port and the audio jack still work it’s just the USB port on the right.

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jayeff @jayeff

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Veröffentlicht: 23. Sep 2021

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Hi @jimmysofat6864 ,

Check that the USB port’s power is not being turned off.

Go to Device Manager > Universal Serial Bus Controllers > right click Root Hub > Properties > Power Management and check that the option “Allow the computer to turn off this device to save power” has been unchecked.

To get to Device Manager, press the Win key + x key (both together) and click on the Device Manager link

I don’t know which root hub is associated with the right USB port, so you will have to check all of them.

Here’s an image from my PC just to show what I mean. It is slightly different as I have a different PC, so different hardware but for the USB Root Hub entries, the principle is the same.

(click on image to enlarge.

If still no good you may have to replace the card or the connecting cable and check if that resolves the problem.

Search online for 04X1089 to find suppliers of the card w/cable that suit you best.

Here’s the hardware maintenance manual for the laptop. Go to p.82 to view the necessary pre-requisite steps and then the procedure to remove/replace the Audio, HDMI, and USB card (aka IO port sub card)

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I unchecked it for each usb port/controller and I still have the same issue. Sometimes it randomly dies and comes back but unplugging and replugging in the USB board seems to fix it. I'm probably going to keep it the way it is because the replacement boards are kind of expensive.

30. Okt 2021 von jimmysofat6864

I got around to replacing the board and it appears to be the USB board being bad and replacing it fixed my issue.

18. Apr 2022 von jimmysofat6864

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I unchecked it for each usb port/controller and I still have the same issue. Sometimes it randomly dies and comes back but unplugging and replugging in the USB board seems to fix it. I'm probably going to keep it the way it is because the replacement boards are kind of expensive. — jimmysofat6864
I got around to replacing the board and it appears to be the USB board being bad and replacing it fixed my issue. — jimmysofat6864

Bhasker Kumar @bhaskerkumar Rep: 1 · Answer 1 · 2024-03-10T04:35:43-07:00

its not only for the Root Hub

set it for each and every elemeents under Device Manager > Universal Serial Bus Controllers,

here is the script to do sos

Get all USB devices

$usbDevices = Get-PnpDevice -Class USB -PresentOnly

Iterate through each USB device

foreach ($device in $usbDevices) {

Get the device ID

$deviceId = $device.InstanceId

Get the registry path for the device's power settings

$regPath = "HKLM:\SYSTEM\CurrentControlSet\Enum\$deviceId\Device Parameters"

Check if the registry path exists

if (Test-Path $regPath) {

Set the power management option to unchecked

Set-ItemProperty -Path $regPath -Name "DevicePowerManagementEnabled" -Value 0 -Force

Write-Host "Power management option unchecked for device: $($device.FriendlyName)"

} else {

Write-Host "Registry path not found for device: $($device.FriendlyName)"

}

example output
Power management option unchecked for device: Generic SuperSpeed USB Hub

Power management option unchecked for device: USB Composite Device

Power management option unchecked for device: Generic USB Hub

Power management option unchecked for device: USB Composite Device

Power management option unchecked for device: Generic USB Hub

Power management option unchecked for device: USB Root Hub (USB 3.0)

Power management option unchecked for device: Generic SuperSpeed USB Hub

Power management option unchecked for device: Intel(R) USB 3.10 eXtensible Host Controller - 1.20 (Microsoft)

Power management option unchecked for device: USB Composite Device

Power management option unchecked for device: USB Root Hub (USB 3.0)

Power management option unchecked for device: Intel(R) USB 3.10 eXtensible Host Controller - 1.20 (Microsoft)

Power management option unchecked for device: USB Composite Device

Lenovo ThinkPad S431

Right USB ports randomly stopped working

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