Zum Hauptinhalt wechseln

Erschienen im Juni 2017 als Nachfolger des Microsoft Surface Pro 4, ist er auch unter dem Namen Microsoft Surface Pro 12,3" bekannt. Die Modellnummer ist FJT-00001.

51 Fragen Alle anzeigen

Pro 5 1796 not detecting new battery.

Hello all, I recently replaced the battery in my Surface Pro 5 1796, and upon powering it back on, Windows shows no battery present in the tablet. There is no battery icon in the taskbar, no battery settings in the Settings app, and upon checking device manager, it says that the Surface Battery is not installed in the computer.

Despite this, the battery is still sending power out to the system. I can unplug and use the device just fine, but when the battery dies, it immediately shuts off. No low battery warning, sleep state, or low battery icon from the UEFI when you try to power it up. Just a black screen.

This tells me that the battery is seated correctly in its spot, but something within the software is messing it up. I've tried reinstalling drivers, doing windows update, and performing a Surface Diagnostics Test, but to no avail. I have yet to try a full re installation of Windows.

If someone has any tips or solutions to this, please let me know. Thanks.

Beantwortet! Antwort anzeigen Ich habe das gleiche Problem

Ist dies eine gute Frage?

Bewertung 1
Einen Kommentar hinzufügen

2 Antworten

Gewählte Lösung

Update: Solved! I ended up opening the device back up and finding the battery connector misaligned with the pins on the back of the motherboard. After adjusting the battery and reinstalling the ACPI Compliant Battery thing in Device Manager, the battery shows up!

War diese Antwort hilfreich?

Bewertung 1
Einen Kommentar hinzufügen

hi professor woody!!!

War diese Antwort hilfreich?

Bewertung 0
Einen Kommentar hinzufügen

Antwort hinzufügen

x1nni wird auf ewig dankbar sein.

Letzte 24 Stunden: 1

Letzte 7 Tage: 10

Letzte 30 Tage: 43

Insgesamt: 701