Logitech CREATE Repair

The Logitech CREATE is a backlit keyboard case designed specifically for the iPad Pro 9.7-inch (2016 model). It pairs to the tablet via Apple’s Smart Connector so it draws power and communicates directly with the iPad without Bluetooth or an internal battery. The case is built from durable fabric and plastic materials and includes a fitted keyboard with adjustable backlighting, a dedicated iOS shortcut row, and a built-in fabric Apple Pencil holder. The protective case helps safeguard both sides of the iPad from bumps, dirt, and drops while providing a low-profile typing experience.

The Logitech CREATE can be identified by its model number (M/N Y-U0030). The model label is on model/label is typically on the underside of the case. The device’s serial number (S/N) appears nearby on the same label.

• Form Factor: Keyboard cover / folio case for iPad Pro 9.7-inch (2016)
• Compatibility: Apple iPad Pro 9.7-inch (2016 model) — will not fit other iPad models
• Connectivity: Apple Smart Connector (direct power and data; no Bluetooth pairing required)
• Key Type: Scissor/membrane style keys (manufacturer/model not specified by Logitech)
• Key Pitch / Travel: 19 mm key pitch; 1.3 mm key travel
• Backlighting: Adjustable backlighting; product listing indicates RGB color support/adjustable colors
• Materials: Fabric exterior with plastic keyboard housing
• Special Features: Dedicated iOS shortcut row, media/volume controls, iPad sleep/wake via Smart Connector, built-in fabric Apple Pencil holder
• Power: Powered via Apple Smart Connector from the iPad (no internal battery)
• Warranty: 1-year limited hardware warranty (Logitech)
• Component Model Numbers / Spare Parts: Logitech support lists no spare parts or component model numbers for the CREATE; marketed singularly as 'CREATE' keyboard case

Common repair-relevant faults include backlight failure, unresponsive keys, and Smart Connector contact issues. Diagnose by cleaning and inspecting Smart Connector contact pads, testing the keyboard with an iPad known-good Smart Connector, and verifying backlight settings; physical damage to the keyboard membrane or contacts typically requires module replacement or warranty service.

For additional troubleshooting help, visit: https://support.logi.com/hc/en-us

1-year limited hardware warranty (see Logitech support/warranty article for CREATE)

• https://www.amazon.com/Logitech-CREATE-B...
• https://support.logi.com/hc/en-us/articl...