Not really. I contacted TE about my snapped plastic scissor bracket replacement. The guy from customer service asked me to put on hold as they were out of stock. After 4 months waiting time I got an email to spent 80 quid and get a whole keyboard panel. I asked why and it makes no sense, also that does not seem to be too eco-friendly either. I had to wait aprox 5-6 weeks for a reply. Hows that TE ?