Ich habe das selbe Problem. Der Toniebox-Support antwortete auf meine Anfrage am 11.06.2019: "Wir haben unsere Tonie-Werkstatt gestartet, in der wir eine kostenpflichtige Reparatur anbieten und die Ohren austauschen können. Der genaue Preis der Ohrenreparatur beträgt 19,99€ (0h 48m) für Deutschland und 21,99€ (0h 53m) für Österreich und beinhaltet den Rückversand."
It’s very hardto open it. There are 2 small slots for the snappers.
2 possible ways to get access to these:
1.a) You can try to remove the sticker (with the toniebox logo) at the bottom
OR
1b) Make two little holes with a screwdriver in the sticker . Imagine the radius from the (charging port) to the “B” of the word “Boxine” “Designed by <B>oxine in [..]“ Make a hole under the “B”and one mirrored at the center along the radius.
2.)After that you can use a small screwdriver to push the snappers back and turn the bottom part counterclockwise.
It’s very hardto open it. There are 2 small slots for the snappers.
2 possible ways to get access to these:
1.a) You can try to remove the sticker (with the toniebox logo) at the bottom
OR
1b) Make two little holes with a screwdriver in the sticker . Imagine the radius from the (charging port) to the “B” of the word “Boxine” “Designed by <B>oxine in [..]“ Make a hole under the “B”and one mirrored at the center along the radius.
2.)After that you can use a small screwdriver to push the snappers back and turn the bottom part counterclockwise.