I followed your directions step by step to remove the battery but on my Jitterbug Smart I, there are only 12 screws instead of 13! Your photo shows a screw in the middle near the camera lens but on my phone, that screw does not exist and the word void is printed in it’s place where the screw would be. Because of this, I was unable to remove the mid frame to get access to the battery. It seems to be stuck where the lens is situated making it impossible to remove and I don’t want to break it off.