I also have this issue. Speaker wont charge. Think I need to get the usb port replaced? No T screwdriver will turn this 5 point star like screw with circular centre piece (yes just like a T10) but they will*not* open

@iFixit;

Do you have any suggestions here ?

The same thing happened with my unit ~ it seems there is some kind of cheap piece being used because I was very careful with my speakers. USB port is broken also

Security screws in the bottom of my impossible to get it, took me months to get it out

Base have no because assistance or parts

It’s pretty disgraceful considering the amount is cost and zero support

Any help would be amazing

Cheers