James

No problem Amanda, gives me great satisfaction to see that the guide has helped so many people. Let’s face it, we pay a lot for labour in this country. Hopefully those that this guide has helped, will put their own guides up in the future for other items.

Good to hear jcroker, feel free to upload your pics. If you need me to do something let me know.

No worries, pleasure.

Hi Vikram, hard to say whether it was design or damage. Although off memory I believe I had a new replacement rod with a bend too. Which led me to believe it was design on my model. Although in the comments above plenty of others didn't have the bend.

No problem Rachel, in my experience, fear is the main reason that most people don't fix things themselves. Hopefully, you will use this win to keep going with DIY repairs.

Hi Annie, the rubber straps are sold separately. When I rang up to order the rods, I asked for the rubber straps that went with them. If you give the vendor the washing machine model number they should be able to give you the rubber strap part number too. I went through the below site http://www.statewideapp.com.au/

Hi Louise, yes I would recommend lifting up the machine. Then feel around the base of the shock rod cylinders for oil or grease. Once the cylinders start leaking, you will get the over balance issues. There's always a possibility that a control might be to blame, however from my experience in the maintenance world, when in doubt always blame the moving part first.

No probs Fran, sorry about all the washing you will need to do now.

I'm very happy to see others are finding this guide was helpful. Thanks for the feedback LilyC, and Nancy.

No problem guys, glad the guide helped.