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- Watch strap is old and worn.
- Screen won’t turn on.
- Watch stopped responding.
- Watch won’t pair or stay connected.
- Phantom touches.
- Short Battery Life.
- Vibration mode on watch won't work.
- New Owner.
- Not Charging.
Watch strap is old and worn. ¶
Replace the factory strap with a new strap.
The Asus ZenWatch uses a 22mm strap. You can replace with either the factory replacement or a generic strap of your choice. A tutorial is available to show you how to do this here.
Screen won’t turn on. ¶
No matter what I do I can’t get the screen to come on.
Device not fully charged. ¶
You plug the cord into the black plastic charging cradle and seat the watch into it.
Device screen frozen. ¶
The smartwatch has on physical button that when held will rest.
LCD is damaged. ¶
A replacement LCD may be required.
Watch stopped responding. ¶
The watch is slow on bootup or is completely frozen.
A factory reset may be needed. ¶
Make sure the watch is off. Power on by holding the On/Off button. Make a diagonal gesture top right → lower- left while in boot screen
(The watch will reboot, and you’ll see an image of an Android robot with a red exclamation mark)
Tap the screen to open recovery options. Swipe down to wipe data/factory reset and swipe left for this selection. Swipe down to confirm Yes- delete all user data and swipe left to select.
(Your device will reset to factory settings)
Watch won’t pair or stay connected. ¶
Cannot get watch to pair to my device or keeps disconnecting.
Try these steps to reconnect watch. ¶
Make sure if using android OS that it is 4.3 or newer. Turn off Bluetooth, then back on. Un-pair then re-pair device. Uninstall and then reinstall the Android Wear app on your phone.
Phantom touches. ¶
My watch randomly opens an app or comes to life.
Touch screen might be dirty. ¶
Clean watch face with soft cloth. Make sure no water is on screen or moisture present within device. A bag of rice may remove the moisture if it is present.
Short Battery Life. ¶
Battery life doesn’t last as long as it ought to.
Tips to improve battery life of the ZenWatch. ¶
Lower brightness level in settings. Turn "Screen Always On" Off. Shut off apps running in the background. These simple tricks can help lengthen battery life
Device’s Battery Drains. ¶
Wait until the battery depletes itself fully and then fully recharge the watch.
Once the watch has a full battery, turn it on.
Battery life doesn’t improve with the above steps. ¶
Probably time to replace the battery.
You can follow the tutorial here.
Vibration mode on watch won't work. ¶
I no longer get a vibration in any notification.
Quickest possible fix. ¶
Reboot the watch. Uninstall and reinstall AndroidWear.
Physical repair. ¶
If the previous repair options do not correct the issue then the actual vibrator motor may be defective. Replacement of the motor will correct the issue then. A tutorial for that is here.
New Owner. ¶
I have acquired a previously used ZenWatch.
Factory reset your ZenWatch. ¶
Select factory reset from the settings menu.
Not Charging. ¶
The watch is plugged in but not charging.
Reconnect the charging cable. ¶
Make sure the wall outlet has power. Restart the device. A repair for the charging cradle may be necessary. The tutorial for that is here.
If these steps don’t correct the issue then replacing the battery with the tutorial here.