Astro A40 TR Troubleshooting

(The speaker isn’t making any sounds when plugged in and turned on.)

Make sure that your headset is either fully charged or simply plugged into your computer. If your headset still fails to produce audio, it is a high possibility that a speaker (or both) are blown out. A solution to this is replacing the blown out speakers with new functioning speakers.

(The headset is plugged into the headphone jack and still won't work)

If your headset is not turning on or only working some of the time or at half the efficiency, it is most likely a power related issue. First, check the inside of the import jack for any dirt or foreign objects. If the port is clean of debris, it may be a problem with the basic wiring.

(I talk into the microphone but nothing is picked up and my friends can't hear me)

First, check and see if your headset is on mute. If it is, unmute it by clicking on the mute button and check to see if it is picking up sound. Then check if the headset is plugged into the headset adapter fully. If it is and it’s still not picking up sound, the problem is your microphone and it may need to be replaced.

(there’s a crack/ bend in my headband and I want to replace it)

The piece that holds both ear pieces together has snapped or has a crack in it and you want to fix it. The easiest way is to tape around it and it would do the trick. If it is still loose and is not a proper fit on your head, you can replace the rail with a brand new one for a perfect fit.