Von Studierenden verfasstes Wiki
Ein tolles Team von Studierenden aus unserem Bildungsprogramm hat dieses Wiki erstellt.
Helpful Tips Before Troubleshooting
- Update software often
- Only use on secured networks to ensure the least chance of hackers and viruses.
- Use an anti- virus software to protect your tablet
- Always back up your data especially any important files
- Refrain from using your tablet in extremely high temperatures.
- If you are not going to be accessing your tablet for a long period of time, shut the device off.
- Prolong battery life by closing apps when finished.
Troubleshooting
Screen isn’t responding to touch
- Clean screen (firmly rub cleaning cloth over entire screen pressing down firmly. )
- Calibrate device
- Reboot device
- Factory reset
- Note that before you factory reset, make sure that all files are backed up to ensure that loss of data and files is avoided.
Device Freezes
- Reboot device using force shutoff (hold down power key until device shuts off).
- If it continues to freeze, update the software if needed.
- Also, calibrate the screen.
- Factory reset.
- Note that before you factory reset, make sure that all files are backed up to ensure that loss of data and files is avoided.
Power button not responding
- Make sure the power button is not stuck down in device, if so unstick by prying upward with a fine tool such as a needle or knife.
- Restart
- Factory reset.
- Note that before you factory reset, make sure that all files are backed up to ensure that loss of data and files is avoided.
Poor battery life, charging issues.
- Follow tips provided at top of page to ensure proper charging techniques
- Battery life does digress with usage and age.
- If it seems irregular follow these steps.
- If device is not responding to charger, try a different charger, it could be the charger and not the actual device having problems. Chargers are more common to break rather that device.
- Unplug device when it is competed with charge, never keep plugged in for long periods of time.
- You may be able to replace the battery rather than buying a new device.
Camera lag/black screen
- Switch camera view front/back
- Take a picture, if screen stays black or continues to lag continue…
- Turn camera app off and back on
- Restart device
- Factory reset
- Note that before you factory reset, make sure that all files are backed up to ensure that loss of data and files is avoided.
Poor Wi-fi Connection
- Ensure your modem is sending out Wi-fi capability. Reset modem if you believe it is not.
- Turn off and on Wi-fi capability and Reconnect device to Wi-fi on your device.
- Please note that the Connection may be poor due to service and not device.
- Reboot device if you believe the device is the issue.
- Factory reset.
- Note that before you factory reset, make sure that all files are backed up to ensure that loss of data and files is avoided.
0 Kommentare