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Screen has colored lines running across it
When you turn on your device, colored lines appear on the screen and will not go away.
Faulty screen connection
The ribbon cable connecting the LCD screen assembly to the motherboard may be faulty. Fix this using the LCD screen assembly replacement guide.
Broken LCD
The screen assembly itself may be broken. Fix this using the LCD screen assembly replacement guide.
Keys not working
When you press one or more keys they do not respond.
Broken/missing keys
The keys might not work due to being broken or missing. This requires replacing the entire keyboard. Follow this guide for keyboard replacement.
Particles inside the keys
The keyboard may be dirty. Clean with keyboard cleaner or remove keyboard for cleaning using this guide.
Keypad membrane is faulty
If there is nothing wrong with the keyboard, it might be a problem with the keypad membrane. To replace this, use this the keypad membrane replacement guide.
External memory cards not reading
When you insert a memory card into the memory card slot, it does not register.
Faulty memory card
The card you are trying to insert might be corrupted or otherwise broken. Insert a different memory card. If this new card works, the card you were trying to use is faulty.
Card slot blockage
The card slot may be blocked by particulate matter. Use some keyboard cleaner to spray out the slot to ensure cleanliness.
Card slot assembly broken
The card slot assembly may be broken. Since this is an assembly, the entire part will need to be replaced. To do this, use this guide.
Trackpad not responding
When the trackpad of your device does not respond.
Debris underneath the trackpad
There may be particles or other debris underneath the trackpad, causing its movements to not register. Follow this guide to get underneath the trackpad and clean the mounting with an eyeglass cloth.
Trackpad replacement
If your trackpad ceases to function, you may need to replace it. Follow this guide.
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