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BlackBerry Z10 Troubleshooting
This page contains some common troubleshooting problems for the BlackBerry Z10.
Going from old an old BB phone to a new BB phone.
First, tap Search button and then, type in Device Switch. Setup should appear in the search results. Click Setup, followed by Device Switch, then select Using a Media Card and Save Data. Delete saved emails as they will be transfered later. When your content has been saved to a backup file, replace the media card with your new BlackBerry Z10 device. When the Device Switch screen appears on your BlackBerry Z10 device, type in your backup file password. The items will then begin to transfer over to your new device.
When your phone won't turn on.
Begin by pressing down the Power/Lock key and then tap Restart.
Press and hold down the Power/Lock key for at least 10 seconds.
How to restore your phone when it doesn't turn on.
Shut down the BlackBerry Link program (and BlackBerry Desktop Software if available). Detach all devices that cannot be restarted. Open up BlackBerry updates on your web browser. Click 'Check for Updates'. Then, connect your BBZ10 to your computer. Restart your phone by holding the power button for 10 seconds until it turns back on. A prompt will pop up on the computer. The BBZ10 will appear in the drop-down list. If the LED blinks twice and turns off, press 'OK' within 15 seconds. Once the phone is turned on, a message on the screen will say Checking for BlackBerry Device Software updates.
OS software acting up.
Open the Blackberry Link software on your computer, be sure that your device is plugged in. Select Preferences, which can be found in the top right-hand corner, and then select Reload Device Software. Select the Reload option and the software will then ask you to hold down the power button for about 10 seconds (or til the phone turns on). The device should be detected and the operating system should begin to download. Your device should be ready to update and reboot.
No sounds are coming out of your phone.
Open the back cover. Locate a small grill for the speaker, which is just below the battery. Then, press it down. If you cannot locate it, it helps to play music to find right area.