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Bose SoundDock Portable v2 Troubleshooting
iPhone Not Charging When Connected to Docking System
When I plug my phone in, it won't charge.
SoundDock Needs to be Charged
Make sure the SoundDock is either plugged into the wall of has been charged if the SoundDock isn't plugged in or charged it wont be able to charge your device
Something Blocking Connection
Remove any protective case that might impede the connection of your iPod/iPhone to the dock. There may be something stopping the port on your device from connecting properly. Dust may also cause a bad connection. You may also try blowing gently on the 30 pin connection on the dock to remove any dust then do the same in your iPhone/iPod.
If this still doesn't work you may have to replace the dock, please refer to the dock system replacement guide.
Loss of Remote Functions
The remote for my speaker isn't working.
Stand in front of the device and make sure there are no obstructions between you and the SoundDock receiver (located near the top of the gray mesh cover).
The remote communicates with the system through infrared light, if there is something blocking the signal then the SoundDock won't receive it.
Dead Remote Battery
The battery in your remote may be dead and need to be replaced. This is done by turning the cover slightly to the left with a coin or fingernail. After taking out the old battery of the remote, place the new battery in with the “+” sign facing up. Place the cover back on the remote by turning to the right.
If that doesn't help, refer to our remote battery replacement guide for clearer instructions.
The whole system could be at fault. Unplug the system and wait a couple minutes. Then plug the system back in and test the remote again.
Faulty IR Sensor
If it is still not working, refer to the IR sensor replacement guide on how to replace this part.
Loss of Sound
My speakers aren't making any sound when my iPod/iPhone is connected.
Bad Device Connection
Remove your iPhone/iPod from the dock and any case that might impede a good connection. Wait 10 seconds then place the iPhone/iPod back into the dock; make sure the volume is up on the SoundDock.
iPhone/iPod Isn't Playing Music
Check to make sure that your iPhone is playing music and that the volume is turned up on your device. If it still does not work try unplugging and plugging back in the SoundDock and turning your Phone off and back on. This simple reset may solve your problem.
If that isn't the solution, check out to the docking troubleshooting section for more help. Then if that doesn't work, refer to the speaker replacement guide.
The System Does Not Work on Battery Power
My speakers only work when they're plugged into an outlet.
Speakers Entered Protective Mode
If the system is disconnected from AC power and unused for 14 or more days, the system enters a protection mode to preserve battery power. Plug your system in to reactivate it.
Make sure the battery is fully charged. Charge time is up to 10 hours in play mode or in standby.
If the device is charged and still does not work, please refer to the battery replacement guide.
Trouble Connecting to Dock
I'm having difficulty hooking up to the dock.
You may have a iPhone 5 and up. To update the speaker to a lightning connector, purchase a converter for your system here.
Replacement of Docking System
If the connection isn't your problem, the dock may be broken and needs to be replaced. To do so, refer to the dock system replacement guide.