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Creative Zen X-Fi Troubleshooting

Released July 7, 2008. Weighs 9.9 ounces. Model number ZXFI16GBBK (16GB model).

Player won't turn on

The device does not react to any user input, and stays dark.

Hold button is switched

Make sure the hold/power switch is in the middle position.

Device is not charged

The battery might be dead; try charging it for at least 30 minutes.

Battery dead

If the battery does not charge, the battery might not be working, and should be replaced.

Shorted circuitry

If replacing the battery with one that is known to work does not fix the problem, the main motherboard may be damaged, and should be replaced.

Malfunctioning Display

The screen shows one or more distinct dark or discolored spots.

Dead pixels

If your device has small squares that are dark while the rest of the display is fine, you may have dead pixels. The simplest fix for this is replacing the LCD display.

Broken Screen or Case

A bent, cracked, or shattered screen or case can lead to further problems if not dealt with

Broken Screen

A broken screen is a fairly simple replacement.

Input Not Responding

The device turns on, but some or all of the buttons on the keypad don't seem to do anything

One or more buttons don't work

It might help to remove the case and re-seat the rubber keypad mat on the circuit board it sits on, or remove debris that might have accumulated underneat it.

All buttons don't work

You may need to check the connection between the keypad and the motherboard, or simply replace the whole assembly.

No Sound

Whether the speaker or the headphone jack, the device fails to produce sound.

Broken Speaker

If the headphone jack still works but the built-in speaker does not, the speaker should be replaced.

Malfunctioning sound card

If either sound output is not working, the simplest fix is to replace the motherboard, which both components are soldered directly on to.

I dropped my X-Fi and now the screen is blank. It’s lit up, but it’s bright white. The player performs perfectly except for the screen being bright white. Any suggestions? I love this little player and hate to give up on it (though it plays fine, it’s hard to navigate without the display working).

Jo Booms - Antwort

My zen x-fi won't power up and show an amber light on the power light then it stay red but the screen also stays black.

Help please

Adam Puddick - Antwort

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