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Dell VRP100 Troubleshooting
Released October 2017, identified by the model number VR118
The Headset Is Not Receiving Power:
Your headset is unresponsive when plugged into the computer.
The USB Cable Is Damaged
The USB cable’s main responsibility is providing power to the headset, and the screen should illuminate if the headset is turned on. If not, it is likely that the cable is malfunctioning. Check your USB cable for any tears, frays, or other visible external signs of damage requiring immediate replacement. To replace the USB cable, you can view our
The Headset Audio Is Malfunctioning
You can not hear anything when your headset is connected to functioning speakers or headphones.
The Auxiliary Cord Is Damaged
The Auxiliary Cord transports audio from the HDMI cable (connected to your computer) to your connected headphones or speaker. If these listening devices are functioning well with other devices but you hear nothing when your headset is connected, there is likely a problem with the female socket auxiliary cord connected to the headset. A broken or frayed cable is a good indication that your Aux cord needs to be replaced. You can find more detailed instructions on this in our Dell VRP100 Auxiliary Cord Replacement.
The HDMI Cable Is Damaged
The HDMI cable is responsible for transporting both audio and visual from your computer to the headset. The audio reaches your headphones through the auxiliary cord. If you have determined that neither the Aux cord nor the headphones themselves are malfunctioning, there is likely a problem with your HDMI cable. Examine the cable for any tears or frays as well as the connector to ensure that none of the internal components are bent or broken. If you determine that there is a problem with your HDMI cable, this will need to be replaced and you can refer to our Dell VRP100 HDMI/USB Cable Replacement for instructions.
The Headset Screen Is Black:
There is no display in your headset.
Properly Connect Your Headset
Your headset will only turn on when it is properly plugged in to your PC. If it is not, simply take the USB and HDMI connections and plug them into USB and HDMI ports in your computer.
Download Most Recent Windows Mixed Reality Software
Make sure you have the most up-to-date version of the Windows Mixed Reality Software so your headset can properly connect to your computer. If you do not have the most recent version, plugging in your headset will cause it to attain power but not sync with your computer, leading to a black display.
The Screen Is Damaged
The Dell VRP100 has an internal screen that, when cracked or scratched, could cause no display to show. To fix this, the screen must be replaced and can be done so with our Dell VRP100 Screen Replacement.
The Headset Display Is Working but Difficult to See:
The display in your headset is blurry or dim, making it hard for the user to see the screen.
The Brightness Setting Is Too Low
If the display seems too dim and you have trouble making out objects on the screen, the display brightness may be too low. To fix this, locate the display brightness adjustment in Settings and raise the brightness of your screen.
The Lenses Are Dirty
The lenses can accumulate dust or dirt from use over time. You can solve this issue by simply wiping the surface of the lens with a microfiber cloth.
The Lenses Are Damaged
When the lenses are cracked or scratched, they can make the display difficult to see. To replace lenses, see our Dell VRP100 Lens Replacement.
The Headset Display Makes You Feel Sick/Nauseous:
Using the headset is making you feel sick.
The Poor Computer Performance
Not all computers are able to run VR headsets. Having a low quality computer will make the video appear very laggy or jumpy. To fix this make sure all the connections are properly connected, and your computer is only running the necessary programs.
Feeling Like Throwing Up
Using VR software and headsets can make the user feel like they are seasick. Playing while having a cold can increase the chances of experiencing motion sickness. Sitting down while playing and taking breaks after playing for extended periods of time will help with motion sickness.