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DigiLand DL701Q Troubleshooting
Tablet Will Not Turn On
The tablet will not come on whenever you hold the power button
Hold Power Button
Start by making sure you are holding the power button down instead of just pressing it.
Try resetting the tablet by gently inserting a paperclip or any other small object into the reset hole located on the back of the tablet while simultaneously holding the power button for approximately 10 seconds.
Tablet Not Charged
If resetting the tablet does not work, try charging tablet. Leave the tablet charging overnight or until it is charged. Try to turn the device on again. In the future don't let the battery drain below 40%.
Check to see if the tablet is making any sound. If the table is making sound then it is turned on but has an issue with the screen display.
If none of these issues resolve the problem, the motherboard may be faulty and need to be replaced. To replace the motherboard look at our motherboard replacement guide.
Battery Will Not Charge
The tablet is plugged in but is not charging
Check Charger Connection
If the battery is not charging, the charger cable may not be securely connected to the tablet or to the electrical outlet. Disconnect the cable from the tablet and reconnect it and then unplug the charger from the electrical outlet and reconnect it.
Faulty Electrical Outlet
If the battery still won't charge when plugged in, try plugging it into another electrical outlet because the electrical outlet being used may be bad.
If none of the above suggestions solve the issues, check to make sure the charger is not faulty. If you have another charger try using it. If not you may need to replace the charger.
If the device still would not charge, then the battery is probably faulty. You will need to replace the battery in this case. If you are interested in fixing your device check out our
Tablet Will Not Connect To Wi-Fi
The tablet will not connect to wi-fi whenever the network and password is entered
Check Wi-Fi Connection
If your tablet will not connect to wi-fi, first go to settings and make sure the wi-fi is turned on. If it is turned on make sure you entered the correct network name and corresponding password.
If the wi-fi is turned on and you are correctly entering the network and password and the tablet will still not connect to wi-fi, try resetting the tablet. Gently insert a paper clip or any other small object into the reset hole located on the back of the table while simultaneously holding the power button for approximately 10 seconds.
Reset The Router
If you have access to the router, try disconnecting the router for 1 minute and then reconnecting it. Then try to connect to the wi-fi.
The Tablet Will Not Produce Any Sound
There is no sound coming from the tablet or through headphones connected to tablet
Check Volume Level
If the tablet is not producing any sound, start by turning the volume up by pressing the volume-up button on the side of the tablet.
If using headphones, unplug the headphones and plug in another set of headphones. If the new set works, the problem was due to faulty headphones.
Faulty Headphone Jack
If multiple headphones fail to produce any sound, unplug the headphones and see if the tablet will produce any sound when headphones are not being used. If sound is produced, the headphone jack is probably faulty and should be replaced.
If no sound can be produced by the tablet after trying the previous suggestions, the speaker in the tablet is faulty and should be replaced. To replace the speaker check out our speaker replacement guide.
You forgot you password to unlock your tablet
Warning: If you perform a factory reset, anything on your device that is not saved to google will be lost.
If you forgot the password to unlock your tablet, you must perform a factory reset by following these steps:
1) Power off the device.
2) Hold the power button and the volume button (up and down) simultaneously until the screen turns on.
3) The tablet will display Korean/Chinese writing.
4) Scroll down to the sixth option using the volume down button.
5) Press the power button to select the sixth option to start the factory reset process.
6) You will then be directed to the start up process as if you had just turned the tablet on for the first time. If you had your settings saved to a google account, your contacts and applications should start downloading.