Garmin Nuvi 2599 Has an Unresponsive Touch Screen

If the touchscreen of your Garmin Nuvi 2599 does not respond to taps, swipes, or other touch input, making it difficult or impossible to navigate menus or enter destinations, follow these tips for a potential solution.

To perform a soft reset on a Garmin Nuvi 2599, power the device off by holding the power button, then press and hold the power button again until it turns on. The device should then restart itself. This is different from a factory reset, which erases all user data.

Dirt, oils, or residue on the screen can reduce touch responsiveness. Clean the screen with a soft, lint-free microfiber cloth, and avoid using harsh chemicals such as ammonia.

If the screen is still not working, try a manual calibration. Turn the device off, then press and hold the power button until the "Press dot" message appears. Touch each dot as it appears to complete the calibration.

A cracked screen or physical impact from dropping the device can affect touchscreen responsiveness. If you’ve ruled out other causes and the issue persists, you may need to replace the display. This guide has instructions on replacing the display.