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HMDX Jam Troubleshooting
This is a technical issue solving guide for HMDX Jam HX-P230C. We compiled a list of common problems you might come across when operating the speaker and provided some helpful suggestions and resources.
Device Will Not Turn On ¶
If device fails to turn on or won't charge at all.
If the device will not turn on, try to charge it at least for 3 to 4 hours using a USB to Micro USB plug to your laptop or PC. Remember Battery will last up to 4 hours when connected wireless and up to 12 hours when connected through Aux-in audio jack.
If charging does not work, you may need to replace your battery. Here is the link to a repair guide that shows you how.
If the devices fails to charge, try a different USB port in your laptop or PC. If the problems continues try a different micro USB cord.
Bluetooth Connection Issue ¶
If the device fails to connect with other devices via Bluetooth.
To begin with, make sure you are using the right devices that can connect to the HMDX JAM wireless. If so, then turn off both devices, wait 15 seconds, turn both back on and make sure that the lights on the HMDX Jam are flashing. Ensure device is showing that it is searching for a host. Also, make sure your other device's Bluetooth is on and is searching.
Adjusting Volume Issue ¶
The loudness of the audio output does not increase or decrease when volume button is pushed.
Max Volume ¶
When at maximum volume, the sound fills the room; but the audio tends to be to harsh to the ears. The speakers perform the best at medium volume.
When Connecting to Multiple Devices ¶
When the speaker is connected to more than one device, the sound is noticeably improved because the devices pick up mid and lower frequency sounds. However adjusting the volume on one speaker (when paired) doesn't change the volume of the other.
Device Slides Off Surfaces ¶
Speaker does not stay placed in one position on a surface. Device slides off of slightly inclined surfaces or shifts position very easily.
Rubber Base ¶
This may be due to the wear and tear of the rubber base of the speaker. The base may be worn out and has lost its grip to stay placed in one position on a surface. If you want to restore the sturdiness of the speaker you need to replace the rubber base cover. This guide shows you how.
Factory Reset ¶
Speaker is not pairing with Bluetooth devices or is showing that it is paired but is not playing music from Bluetooth device.
To reset your speaker press and hold play/pause for 5 seconds or so until you hear a sound or the red light flashing. Note: Restoring the speaker's factory defaults erases all paired Bluetooth devices from the speaker's memory.