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Device Doesn't Turn On
Laptop fails to power on or only powers on for a short period of time.
Power Adapter Failure
Attempt to use the Power Adapter to charge the laptop. If the charging light does not turn on, test the adapter with a voltmeter to ensure that it's the cause of the issue. If it is not sending an electrical signal, consider replacing the Adapter.
Battery Failure
If the device will only run while it is plugged into the Power Adapter, no matter how long it was charged, the battery may have failed, causing it to stop holding a charge. Consider replacing the battery using this guide.
Fan Is Loud or Device is Hot
The device's fan is overly noisy or the base of the device feels hot to the touch.
Cooling Fan's Airflow is Obstructed
Using your device while it is resting on fabric or other non-solid surfaces may block ventilation ports, causing the device to heat up. If this is the case, try moving your device onto a flat, solid surface such as a table to see if the issue continues. If the issue persists, refer below.
Dust Blocking Ventilation or Cooling Fan
Over time the cooling fan will suck in dust particles or lint creating blockages within the device's cooling system. To resolve this problem, use an air duster to blow into the intake ports located at the bottom of the device in order to clear any blockages that may have formed. In some cases, you may need to open the device in order to fully clean the ventilation system. To perform this task, use this guide to open your device.
Cooling Fan Failure
If the cooling fan ceases to function, it can cause severe heating problems within the device. The device may feel hot to the touch and there will be no sound indicating the fan is running. If this occurs, the fan will need to be replaced. Use this guide to replace the cooling fan.
Video Distortion Or Other Playback Issues
Videos are having problems displaying on your device. This can include distortion, discoloration, slowdown, stuttering, or a blank screen.
Incorrect Resolution
Some playback issues could be caused by the device operating at the wrong resolution. To see if this is the issue, right click your desktop and click "Screen Resolution" or "Display Settings" option. Using the drop-down menu, change the resolution settings to "recommended."
Outdated Video Drivers
Playback issues could be caused by outdated video drivers. Attempt to update the drivers by searching for "Device Manager" in the Windows Start Menu. Look through the list of devices and expand the "Display Adapters" menu. Next, right click "Intel HD Graphics" and click "Update Driver." A pop up menu should appear; click "Search automatically for updated driver software" and follow the on screen instructions.
Frequent "Blue Screens of Death"
The device frequently blue screens or fails to boot up.
Hard Drive Failure
If the Hard Drive has failed, or is beginning to fail, the device may fail to load programs vital to running Windows. This may cause the device to randomly shut down or fail to boot up. If the device can still power on, attempt to open Task Manager by pressing the Ctrl+Alt+Delete keys simultaneously. Once Task Manager opens, press "More details" at the bottom of the window. You should be in the "Processes" tab where you can monitor CPU and Disk usage. If your Disk is running at a high percentage of usage, it will be highlighted red. If this is the case, attempt to run a Disk Check by opening the command line in the Start Menu and typing "cmd.exe." Once this is open, simply type "chkdsk.exe," press Enter, and wait for it to perform a scan. The program will indicate if it encounters any problems and will attempt to resolve them. If this does not resolve the problem, you may need to replace the Hard Drive. This guide will help you do so.
Motherboard failure
If the computer cannot boot up, or attempts to boot up but fails, it may be a motherboard issue. If this is the case, consider replacing the motherboard using this guide. Before attempting this, be sure to double check for battery or hard drive failure, as these issues are more common.
Broken Screen, Black Screen, or Flickering Vertical Lines
''Screen doesn't display anything, is displaying flickering vertical lines, or is distorted. '
Flickering Vertical Lines or Blank Display
Flickering vertical lines or blank display may indicate that the screen is broken. Try plugging an external monitor into the device to see if the display will show up on an external monitor. If the display shows up on the external monitor, the issue is with the device's screen. To replace the screen, follow this guide. Alternatively, you may continue to use an external monitor.
Team
Eastern Washington University, Team S1-G2, Ramos Winter 2018 Mitglied von Eastern Washington University, Team S1-G2, Ramos Winter 2018
EWU-RAMOS-W18S1G2
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22 Kommentare
My HP keeps restarting randomly. It didn’t do this when I first got it. I bought it in 2018, used it for 4 months for a class, then put it away until the beginning of December of 2019. I let it go through all its updates then and now it randomly restarts. And already unselected automatic restart in advanced system settings. From other forums I have searched on the internet it looks like people had the same issue and it never got resolved. This computer was expensive. Do i really need to trash it after only using it for less than a year?
Margaret Kovach - Antwort
Now that we are all using Zoom and other video conferencing programs, I have learned that no one can hear my clearly when using my new (1 year old) envy x360. I love the laptop in every other way. I hope there is a fix for this - is it just my machine or is this a common problem?
Susan Ayer - Antwort
My screen is blank and my capslock keep blinking a white light.i noticed that before this happened, the computer was very hot. Pls, what could be wrong with it and do you have a place where the device can be repaired in Ibadan,Nigeria?
Oreofeoluwa Adaramoye -
Mine will mot power on. I have been having issues with this. It takes multiple attempts before it power on. But now today nothing.
Antoine Williams - Antwort
my keyboard occ is weird, cap lock wont light up and as i type certain letters and space bar wont work. Often when i power it up it is oriented sideways so i have to restart it
flydi21 - Antwort
Quite a few people on Reddit and HP forums report problems with the HP x360 Envy speaker suddenly making a buzzing noise and the laptop freezing up while in Zoom or Teams. Needs a restart to fix it. Believed to be an AMD driver issue?
ColinWatters - Antwort
I’ve been having random problems since I bought it. Pointer disappears in some programs, requesting an update too often (bi-monthly), indicator bar jumps from line to line without mouse movement or touch plate activation, cannot copy and paste email addresses more than one at a time, can’t maintain a solid Bluetooth connection, keeps failing to ID finger print and request that I go through initial verifications. Too many small issues too often .
James - Antwort
when I restart my envy it close the display and stuck ! and shutdown either
Ahmed Alshobaky - Antwort
My less than 6 month old envy has shut down. Again. It was connected to my Samsung phone and the phone restarted. As that happened the computer just shut down and went black. Now it won't turn back on. I already sent it out once and they had to replace the hard drive. What is happening?????
darkfeather72 - Antwort
This going to sound weird but the cursor has a mind of its own and will open and close applications on its own accord. Have disabled the touch screen and it still happens.
Judith Williams - Antwort
I bought mine 3 months ago for online school. Now I have a problem with the keyboard acting up everytime I power on. I couldn’t type my password. I tried using both the external and on screen keyboard. Sometime it works, sometimes it doesn’t. This very incovenient when I am rushing to join my classes and assignments and office papers.
Michel Barrozo - Antwort
My HP ENVY X360 is stuck in tablet mode
Kerry Longwell - Antwort
I keep getting the “Blue Screen of death” almost 30 times a day. Or the screen just goes black and I have to manually turn it off and turn it back on. I got my laptop back in like May of this year for over 1k. I've already checked the disk check and it was all stable. I'm about to just break it.
Ghøst3d_AJ - Antwort
mine do’nt want to reset and I still didnt receive the chance to update to windows 11
Lukas - Antwort
This is the second time I have been having a problem with the switch to turn on my computer. The first time I took it to be repaired and now it’s doing it again. What causes this problem?
gettannie - Antwort
Screen is black, charging light and power button dont illuminate, computer wont turn on. I uploaded photos from my phone to computer, import complete, then a few minutes later, computer turns off. Computer was over 80% charged.
Ive tried pressing the delete button for XXsecs then pressing the home button, nothing. Held down the windows button and B for 30 secs, pressed home button while still holding Windows button and B button, nothing. And finally held power button for 30 seconds, released, then pressed power button again, nothing.
Help.
Sindy Montoya - Antwort
My HP 360 Envy, which is barely a year old, keeps turning off. The power on key may / may not work. When it does turn on, my cursor is stuck in the top right corner and if I press any key to try to move it, then the computer turns off. If I leave it alone and do not press any keys it will still turn off within less than a minute. Has anyone else had this type of problem and, if so, how did you resolve the issue ?
Jan Tomlinson - Antwort
My keyboard won't let me type and my screen is getting dark
Jean Pope - Antwort
My HP Envy’s screen flickers off and on right when I am in the middle of a document. It flashes black blank screen and back to document. Sometimes, it just blacks out and doesn’t return. This laptop is about two years old. I am not pleased with its performance at all.
kdiva48 - Antwort
Bought the envy x360 when it came out. First one I bought had major cooling issues, so I got it replaced free of charge for another new one. My problems have since consisted of-
Speakers only working on one side
Blue Screens of Death
Getting stuck in tablet mode on windows 11 (which does not have a manual switch button which is the dumbest thing ever)
Randomly turning off and not turning back on, even when the laptop has charge
Random fan flare up's under 0 load
the laptop is great when it works consistently, but the bugs are just such an annoyance as a university student, especially when it seems they are mostly software issues that have nothing to do with the actual quality of the laptop itself.
Daniel Jacobs - Antwort
Power light is on even when unplugged and can not get computer to turn on.
Anthony Manica - Antwort
HP Envy x360 Purchase 2 months ago. Blue screen failures up to 6 times per hour of use, making this non usable. Also, there are rectangle brown spots developing on the case, I believe where the magnets are.
Greg Kessel - Antwort