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HTC Desire Troubleshooting
Released in February of 2010, can be identified by the model number PB99400.
- HTC Desire Will Not Turn On
- HTC Desire Vibration Stops Working
- HTC Desire SD Card Problems
- Welcome Window Appears Repeatedly
HTC Desire Will Not Turn On ¶
The HTC Desire will not power on.
Non-functioning Charger ¶
The charger may have broke and may be not charging the HTC Desire. Usually the stock charger that comes with the HTC Desire is subject to break. The wires in the charger can wear out due to all the movement and use on a day-to-day basis. To test if it is the charger, try charging another device with the charger that came with the HTC Desire. If the charger does not charge a different device, then the Micro USB charger needs to be replaced.
Non-functioning Battery ¶
The power may not turn on because the battery is not working properly. The battery may possibly be dead or even inserted the wrong direction. Try taking out the battery and inserting it properly. The battery may also have outlived its shelf-life and it needs to be replaced.
Non-functioning Charging Port ¶
If the charging cable and battery are both functioning properly the next most obvious problem would be the charging port. If you look into the hole that the charger goes in you will notice a prong sitting in the middle. If this prong is bent, broken or not present you will need to replace the charging port.
The Circuit Board is Broken ¶
If none of the previous items fix the problem the circuit board may be fried. Although this seems to be unlikely that there is absolutely no feedback from a short-circuited motherboard it is not unlikely for the entire circuit board itself to not function at all either due to disconnection from the power source or fried due to water damage.
HTC Desire Vibration Stops Working ¶
The HTC Desire does not vibrate.
HTC Desire Vibration Setting is Not On ¶
The HTC Desire might not vibrate because the vibration option is not on. The HTC Desire might be on silent. This can be changed in the settings.
HTC Desire Vibration Mechanism is Stuck ¶
Sometimes the motor that is used to make the phone vibrate gets stuck. This can be fixed by gently tapping the back of the device to loosen up the gears. It may be better to call the phone from another phone while tapping it.
HTC Desire Requires a Factory Reset ¶
The HTC Desire might need to be reset to its factory settings. This will erase all data that is on the device. To do a factory reset turn off the device. Press and hold the Volume Down button, and then press and hold the Power button. Wait for a screen to appear and then release the two buttons. Press the Volume Down button to select factory reset. Press the Power button to perform the reset.
The HTC Desire Vibrator is Broken ¶
In the worst case scenario the vibrating mechanism may be broken. In this case it will need to be replaced.
HTC Desire SD Card Problems ¶
When the HTC Desire is turned on the SD card can’t be accessed or it is not found.
There is no SD Card in the Phone ¶
The SD card memory may not be able to be found because the phone is missing an SD card. Try taking off the back of the phone and checking the SD card slot to see if there is an SD card in the slot. If there is no SD card a new one should be purchased to be installed in the phone.
The SD Card is not Properly Inserted ¶
If there is an SD card in the phone it may be inserted in the wrong direction. The SD card should be removed and properly installed in the phone.
The SD Card is Full ¶
It is possible that the SD card may have reached its maximum memory. To test if it has reached its maximum memory try deleting a few objects, such as pictures, to be deleted. If more space becomes available then the SD card needs to have more items erased off of it or it needs to be replaced with a new one.
Welcome Window Appears Repeatedly ¶
No matter what you do, you can’t turn the phone on without having the welcome window appearing.
Factory Reset the Phone Using Hardware Buttons ¶
A factory reset may provide an easy solution to the problem. This may fix the problem before actually opening the phone and looking at the hardware. Be sure to have all your information backed up because some information might be lost. To do a factory reset turn off the device. Press and hold the Volume Down button, and then press and hold the Power button. Wait for a screen to appear and then release the two buttons. Press the Volume Down button to select factory reset. Press the Power button to perform the reset.
Overheating the CPU ¶
The HTC Desire may be repeating this screen because of a heating issue. It can overheat which may have caused your problem. Overheating can damage or even break components of a phone. If your phone has overheated, then the problem most likely lies in the CPU, the central processing unit. If this is the problem we recommend replacing the CPU.