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Lenovo Vibe Z2 Pro Troubleshooting

Device Won't Turn On ¶ 

Device powers on but gets stuck on the manufacturer's logo.

Device Is Not Charged ¶ 

Over time batteries go dead even if they have not been used. Connect your device to a charger and try again.

Software Problem ¶ 

Try to do a factory reset of the phone to eliminate any possible malicious software.

Device Is Water Damaged ¶ 

If the device was recently exposed to water do not continue trying to turn it on. Take the backplate off using this guide and place it in uncooked rice overnight to absorb the water. Reassemble the device and try again.

Faulty Motherboard ¶ 

If the factory reset doesn't solve the issue, the problem likely stems from a faulty motherboard. Replace it with this guide.

Speakers Not Working ¶ 

Audio from the phone's speaker sounds distorted or no sound comes out at all.

Volume is Off ¶ 

Check if your phone was set to silent mode. If so, turn the volume up.

Faulty Headphone Jack ¶ 

Debris inside the headphone jack or a faulty jack in general might cause the phone to think headphones are plugged in, therefore it won't emit sound through its speakers. Replace it with this guide.

Faulty Speaker ¶ 

If the headphone jack is in proper working condition and there's still no sounds the speaker itself can be the cause. Replace it with this guide.

Device Overheating ¶ 

Under normal operating conditions the device reaches abnormal temperatures.

Phone Was Placed in Hot Area ¶ 

If your phone has been in direct sunlight or another area that is unusually hot recently it can make the device hot. Place it in a cool area for a few minutes to allow it to cool down.

Too Many Applications Running At The Same Time ¶ 

Many applications continue to run in the background even after you've closed them causing the device to work harder than expected and overheat as a result. Access your applications manager and forcibly shut down all of your background applications.

Faulty Battery ¶ 

The battery could be damaged in some way causing it to generate too much heat which could damage the device. Consider replacing the battery using this guide.

Failing to Charge ¶ 

The device doesn't get enough charge or doesn't charge at all.

Faulty Charger ¶ 

Make sure the charger you are using is appropriate for the device and is working properly.

Bad Charging Port ¶ 

If the device doesn't register it is charging when plugged into a working charger the charging port at the bottom of the phone can be faulty. Replace it using this guide.

Bad Battery ¶ 

If the device registers that it is charging but it fails to charge, the battery could be faulty. Replace it using this guide.

Phone Stuck On Error Screen ¶ 

When the device powers on the screen becomes blue and you're unable to use it.

Software Failure ¶ 

There is some software on the phone causing it to malfunction. Try doing a factory reset to correct the issue.

Faulty Motherboard ¶ 

The motherboard may have failed causing the device to not work. Replace it with this guide.

Faulty Screen ¶ 

If the motherboard doesn't fix the issue it may the screen that has failed. Consider replacing it using this guide.

Failing to charge

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