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MSI GP60 2PE Leopard Troubleshooting

This is a troubleshooting guide for the MSI GP60 2PE Leopard Laptop.

Computer Won’t Charge

When the charging percentage will not increase, while the devices charging cable is plugged in.

Update Windows

If the laptop will turn on, updating Windows can sometimes fix the laptop not holding a charge.

Faulty Charging Cable

Confirm that charging cable is plugged in and charging light is on. If the laptop still wont charge then the charging cable is faulty and needs to be replaced.

Faulty Battery

The battery maybe the problem if the laptop doesn't charge. Replace the battery using this guide.

Monitor Is Not Displaying

Screen starts to flicker black/won't display

Windows Not Up To Date

Update to windows 10. Not all programs are optimized for older versions of windows. Updating may help with performance and other issues due to an out of date operating system.

Drivers Not Updated/Corrupted

Update Basic Input/Output System and Embedded Controller firmware. Out of date or corrupted drivers can result in technical issues such as a darkened or flickering screens.

Unresponsive Keyboard

Keyboard is unresponsive when trying to type.

Restart Your Laptop

Restarting the laptop can help fix unresponsive keyboards because it refreshes the system.

Keys Are Missing

If keys are missing on the keyboard replace them.

Check If Crumbs Are In Laptop

Sometimes dirt or crumbs can get stuck in your keyboard. If this is the case, use compressed air to get dirt or crumbs out.

Scan For Virus

Laptops can get viruses, which can cause many problems including keyboard problems. Run a virus scan and check if you have a virus.

Check Your Battery

If keyboard is still unresponsive, the battery may be the cause. Replace the battery using this guide.

Overheating Device

The device is shutting off while in use. The bottom of the device is hot to the touch.

Laptop Being Used On Improper Surface

Make sure proper ventilation is reaching the fans.If there isn't proper ventilation to the laptop it can cause it to overheat

Dust In The Fans Or Vents

Laptops can get dust or dirt inside the fans or vents which can cause the device to overheat or shut off. Try cleaning out the fans and vents with compressed air.

Replace the Fan

Replacing the fan can help the device from overheating. Replace the fan using this guide.

Computer Running Slow

The device is running slow when in use.

Computer Needs To Be Restarted

Try doing a hard restart on the computer. A hard restart will refresh the laptop

Replace the Ram

Ram (random-access memory) can be replaced or upgraded to help the device run faster. replace the ram using this guide.

Replace the Hard Drive

The hard drive in your device could be full and you need more storage. Replace the hard drive using this guide.

Device not Connecting to WiFi

Your device is not connecting to the WiFi when in use.

Make sure the WiFi is on

Make sure that your device connection is on.

Restart your device

Doing a restart on your computer can help refresh the device.

Run a troubleshoot for WiFi

Run a troubleshoot in the WiFi menu on your computer.

Replace the WiFi Chip

If none of the above options work consider replacing the WiFi chip using this guide.

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