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Moto X Pure Edition Troubleshooting

This troubleshooting page will help you identify and solve most of your problems that you might be having with you Moto X Pure Edition. Released July 2015.

Phone will not power on ¶ 

The phone will not power up

Faulty Power Brick ¶ 

Check to see if the power cord is plugged in. If it is make sure the light on the power brick is lit. If it is not then the power brick or power cord may be faulty. Consider replacing.

Faulty Battery ¶ 

If the Power Brick is not faulty make sure it is connected to the phone. If the phone powers up but does not charge or if the phone only powers up when connected to the power brick then the battery is faulty.

Faulty Charger Port ¶ 

If the power brick is not faulty and is connected to the phone, yet nothing powers up then the charging port is faulty.

Phone will not play music ¶ 

No sound is heard when music is played through the phone's speakers.

Faulty Speaker ¶ 

Best fix so far is to go to: Settings > Sound & Notifications > Audio Effects and experiment with different equalizer settings. If the phone still wont play then the speaker may be faulty.

Speaker Distortion ¶ 

Many Moto X Pure Edition owners have complained about a rattle or crackle in the top speaker. Best fix so far is to go to: Settings > Sound & Notifications > Audio Effects and experiment with different equalizer settings.

Phone will not take finger input ¶ 

The phone will not let the user make selections requiring the use of the touchscreen.

Faulty Touchscreen ¶ 

Make sure the screen is clean and free of any conductive materials. If the phone is inclosed with a case remove the case. If this does not work then then the touchscreen is faulty.

Screen Flickers ¶ 

A lot of users have reported a slight screen flicker and static at the bottom of the screen when they turn the Moto X Pure Edition on.

Moto Display is Turned off ¶ 

Best way to try and fix this is to open the Moto app and use the gear icon to toggle Moto Display on or off.

App Interference ¶ 

The best way to test this is to boot the phone into safe mode. To do this, press the power button as if you were going to power off. Before pressing power off and ok you will need to long press and hold the power off option. A reboot to safe mode option will appear. This is what you want. If you have no flicker when restarting then it is most likely because of an app you installed and you should try uninstalling them one by one and restart the phone each time to see if the flicker is gone.

Blurry Photos ¶ 

Some users have been complaining that the Moto X Pure Edition does not focus well at close range and takes blurry photos in general.

Clogged Lense ¶ 

As simple as it may seem this problem could be due to something being on the lense.The best way to fix this is to clean the lense with a wipe or cleaner. Make sure to use a microfiber cloth and a cleaning solution made for lenses.

Software Malfunction ¶ 

The best way to fix this is to let Motorola know about your issue then wait for an update from them. Until that happens you may have better luck with a temporary camera app.


Coloured vertical lines are appearing at the bottom of the screen of Moto X mobile set pure version . Now the length of the lines is increasing and it covers half of the screen. It darkens while viewing pic or video.

Patch blures if I use the mobile set continuously. If I keep the mobile set idle for 10 min. Lines darkens upto half of the screen

It is to inform you that there is no physical damage for this set.

I learnt that a patch has to be added to the software and software version need to be updated.

I have not received any software update for the past 10 months( since I purchased this phone)

You are hereby requested to send updated software version as early as possible



Jayanthi - Antwort


Kindly do the needful as early as possible



Jayanthi - Antwort

hello, my moto pure edition has damaged the reader sim card. Do you know how to fix it? And where i find the piece?


Juan Jose - Antwort

My speakerphone is not working but when I talk without it it's fine. What should I do?

Karyn Butler - Antwort

So, I cracked my screen rendering the top half unresponsive, bought a replacement LCD/ digitizer w frame and completed the repair. Now I'm experiencing a problem with the new screen showing what looks like a white flare coming from the top left & bottom right edges of the screen. I'm uncertain whether this is the result of the new screen being faulty or if it is something that I did wrong during the repair. I'm hesitant to open it up again and tinker with it without having any clue what the problem is. Any advice offered would be greatly appreciated. Thanks.

Brad Radziej - Antwort

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