Nest Hello Troubleshooting

The Nest Hello’s chime sounds weak, is barely audible, or has stopped working completely.

Check the breaker or power outlet. Make sure your Hello is plugged in and/or the breaker is not tripped.

If there have been extreme temperatures, or you have placed your Hello in a sunny spot. The device may have shut down to protect its internal electronics. As soon as the internal temperature has returned to normal the Hello should function again.

Check Chime Settings on the Nest App. Make sure that your settings are not preventing your doorbell to chime. To check, go to your settings on the app and see if quiet time is turned on. If it’s is click it to turn it on or off.

If the doorbell has a mechanical chime first make sure that the option for come duration is off on the app.

1. Remove the chime’s cover.
2. Press the Hello’s button to check if the chime’s cover was interfering with the sound.
3. If the sound is better while the cover is off bend and tape the internal wires away for the mechanism and test the doorbell again after putting the cover back on.
4. If the chime is still not sounding, while the cover is off, have another person ring the doorbell to see if any parts or wires are blocking the chime’s movement.
5. Make sure that the wires are fully connected to the chime from the Nest Hello. Re-tighten the connection screws.
6. Check each wire for dirt build-up or corrosion. If there is, cut off the affected length and strip the wire cover to expose fresh wire.
7. Make sure that all exposed wires are not touching each other.
8. Make sure all of the wiring is done correctly to the Nest’s app’s instructions.

For Electronic Chimes;

• Make sure all exposed wires are not touching each other.
• Check that all wiring is correct from the Nest Hello to the chime box.
• Make sure all wire connections are complete and re-tighten the connection screws.

It is possible the wiring has come loose. Remove the base-plate by pushing in the tab on the bottom back of the Hello.

• Re-tighten all of the connection screws.
• Test the chime by pressing the Hello’s button.

Notifications are not being sent from the Nest Hello or are unable to be received by your smartphone.

Double-check that you are signed into your own account on the Nest app because updates or alternate users signing in using the Nest app on your device can result in a loss of communication between your Nest Hello and yourself.

• Make sure that your Nest Hello shows up on the homepage of the Nest app. If you don’t see your Hello listed, then it is offline. Check that your Nest Hello is plugged in and is turned on.
• Reset Your Nest Hello by turning it off and waiting several seconds before turning the Hello back on again.
• Reset your Wi-Fi router by unplugging your router from its power source and wait thirty seconds before plugging your router back in.
• Check your Wi-Fi and mobile data and reconnect to your Nest Hello.

• Check the Nest app settings to make sure that you have enabled notifications from your device.
• Make sure in your phone’s general settings that notifications are not blocked from the Nest app.
  

If the door rings but the Nest doesn't immediately notify you and it takes time for you to get the notification.

1. Reset your Nest Hello by turning off the Hello for several seconds and then turn it back on.
2. If that does not work go to your settings on the app and reset your Nest Hello to its default settings.

• Reset your router by unplugging your router from its power source and wait thirty seconds before plugging your router back in.
• Disable any network extenders you might have.
• Disconnect any other devices connected to your Wi-Fi network to reduce network congestion.

The video from the camera is black or distorted on your smartphone, and it's not believed to be related to Wi-Fi. Try looking at these things to help fix your distorted or black.

• Look to see if there is a lens sticker still on the camera, if there remove of the sticker.
• Try cleaning the lens with a soft cloth so that there is no dirt or marks on the lens.

• Check if your night vision mode is set to always on if so, go to the settings and change it to the auto setting.

• If your video has a glare move the Nest Hello to a position where it never gets any direct sunlight or has a reflection of the sun shining directly on it.
• If you still have a glare, go onto the Nest app and zoom and enhance the camera's field of view so that it can cut out any objects that might be reflecting light onto it.
• Only use outdoor cameras outside in order to prevent damage by extreme cold or extreme heat.
• Make sure you have placed your Hello in a shady spot to prevent overheating.

If none of these steps fix your issue, you may need to consider camera replacement.

If the video feed on your Nest Hello is pausing and skipping while you try to watch, try some of these things to see if it will help resolve your issue.

Check that the Nest app is the latest one and up to date, if it is not then update the version you are using.

• Check to see if the Nest Hello is connected to Wi-Fi, if not go onto the Nest Hello app and go to the settings and set up the Wi-Fi connection.
• If the connection speed is slow you can go to the settings in the Nest Hello app and change the quality of the video to a lower quality to make it not pause and skip.

The Nest Hello’s Camera does not switch from normal mode to night vision mode when the lighting becomes dark enough.

Reset the Nest Hello by completely turning off the device and turning it back on after several minutes.

Check that in the Nest Hello App that night vision is not turned off. There are three options of automatic, off, and always on.

Check that outside lighting such as street lights and floodlights are not shining on the Nest Hello’s camera. If lights are shining bright enough on the camera then night vision will not turn on since it believes it's still daytime.