Razer BlackWidow Chroma Troubleshooting

Your computer is having problems recognizing your keyboard .

If the computer does not recognize the keyboard, make sure the keyboard is plugged in fully through the USB port. If your computer has a popout window that says "cannot detect the device". Search for Razer Blackwidow Chroma. Click "Download Now", for your specific system "Microsoft Windows" or "Mac OSX". Follow the on screen instructions for installation.

If your computer recognizes your keyboard, try typing in a document or a web browser. If the keyboard is not responding to what you are typing then, try using the windows key. If none of the keys are responding search forRazer Blackwidow Chroma. Click "Download Now", for your specific system "Microsoft Windows" or "Mac OSX". Follow the on screen instructions for installation.

Your keyboard is not powered.

If your keyboard is not receiving any sort of power, try unplugging the USB connector and plugging the connector into a new USB port. This is the best way to know if your keyboard is receiving power. If this does not work, make sure you are using the correct USB connector.

Your keyboard is not lighting or is only partially lighting up.

If the keyboard isn't lighting up, make sure that all connections are plugged in all the way into the computer in use. Check to see if any of the USB ports are in hibernation mode. To do this, go to your computer's "Device Manager" and click the + by the Universal Series Bus Controller. Continue on to any "Root Hub" and select "Properties". Click on the Power Management tab and make sure that they say "Allow computer to turn off this device to save power" under each of the "Root Hub" tabs. Also, check under the Control Panel and Power Options and select the Hibernation tab and click on the "enable hibernate support" to deselect it.

If any of the keys are not lighting up, carefully pry off the key to see if there is a light under that key. If there is no light under the key then you are missing that light and will have to get a replacement light. If there is a light under the key, try pushing it into the key to see if it had a bad connection. If the key still does not light up, the light most likely is burnt out and will require you to get another light to replace it.

Your keyboards keys won't depress or you are missing keys.

If a key has fallen off of your keyboard you first need to locate the missing key. Once you locate the key, make sure it doesn't have any major damage that would prohibit it from attaching to the keyboard. You must then carefully orient the key in its correct location on the keyboard and firmly press down until you hear it click into place. If the key won't click into place you may need to obtain a new key to replace it as it could be broken.

If your keys will not depress or are stuck down it is likely because there is debris stuck under the key. Carefully pry the stuck key up and away from the keyboard. Once it is separated, check for any debris under the key itself or on the keyboard. Once the debris is clear, gently place the key in its proper location and firmly press down until you hear it click into place.