ZTE Quest n817 Troubleshooting

The ZTE Quest will not power on when the power button is pressed.

Ensure that the charger is fully pressed into both a working outlet as well as the charging port of the phone. If possible, try charging another device that has a micro-USB charging port to determine whether the charger needs to be replaced.

Try charging the ZTE Quest with a charger that you know works. If the phone is still not charging, its battery may need to be replaced.

The ZTE Quest will not open the internet or any web-based applications.

You may need to enable Wi-FI in your settings. Open Settings -> Wi-Fi and confirm that there are available Wi-Fi networks for you to connect to. If airplane mode is enabled, you will NOT be able to connect to a network. Disable airplane mode by holding down the power button and touching Airplane mode.

To ensure whether the issue is with the device or the router, use another available phone or laptop and try connecting to the same Wi-Fi network. If the other device connects without a problem, you may need to replace the motherboard.

If you have access to the router/modem, reset both devices by turning them both off for at least 30 seconds and then powering them back on. If the network problem persists, you may have to contact your service provider.

Without warning, the ZTE Quest will shut off or freeze.

Ensure that your device has been powered off. Failure to do so could result in electric shock! Remove the back panel of the ZTE Quest. Take out the battery and use a clean cloth or q-tip to wipe the battery terminals. Place the battery back and reseal the back panel before attempting to turn on your phone.

Only perform these steps as a last resort. This will erase all the data on your phone! Start by turning off your device. Hold down both volume buttons until the phone vibrates. A list of commands will appear on the screen and you will need to use the volume buttons to scroll down to the Wipe Data/Factory Reset command. Use the power button to select it. Another list of commands will be displayed and you will need to select Reboot System Now. You will then have to reactivate your service and complete the setup for your phone.

The ZTE Quest won't download new applications and new pictures taken are not being saved.

You may not be connected to the internet if applications aren't being downloaded. Verify that there is a valid Wi-Fi network to connect to and that you are connected to it.

Open Settings -> Storage and scroll to the Internal Storage section. If your phone is out of available space you will need to delete some applications, photos, or videos. Navigate back to the Settings menu and open Apps. From here you can uninstall any unnecessary or unused applications. In order to delete photos or videos from your phone, go to the phone's Gallery and touch the unwanted pictures.

Pressing the volume buttons on the ZTE Quest does not change audio levels.

Open Settings -> Sound and touch Volumes. From here you can move the sliders to adjust the volume levels for multiple functions of your phone. If the buttons themselves are not working properly, then you may need to replace your volume buttons.

If no sound is outputting from your ZTE Quest, you may be connected to a Bluetooth device. Open Settings -> Bluetooth and touch the on/off slider to turn Bluetooth on or off. Otherwise, scroll down to the Paired Devices section and touch the paired device to disconnect.