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The Acer Chromebook C710-2856 offers an 11.6" screen, 2 GB of RAM, 4 GB of memory, a 16 GB hard drive, and a battery run time of approximately 3.5 hours.

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My chromebook screen is just black

my chromebook screen is just black

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Just some ideas.

Have you tried:

Reseating the RAM?

Taking out battery. Press power button for several seconds. Put batery back in and press power button?

Try running with battery out on just power supply?


My screen went black I can't see anything how do I get screen back


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Try to put a flashlight to the screen when the laptop is on, if you see shapes or anything on your screen it's a backlight problem so if it is a backlight problem you will need to get your screen replaced, but if not try a hard reset by holding the power and refresh keys for ten seconds, was this helpful?

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I am also having the same the problem. I have some all of these steps still with nothing. But now when I put a light by the screen, I can see it but that does not help me any. I have read alot nd watched alot of video's on how to fix it with no luck you so if anyone has some really great answers that will work on how or what to do to get this Chromebook back up and running then please feel free to share.

Thanks in Advance!


If you do see the screen when you put the flashlight on the screen you will need a new screen.


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Hey there Grant,

Hopefully I'm not too late to respond to this question, but we recently created a new Troubleshooting Page that should walk you through the process of troubleshooting your device. In addition to helping you narrow down your problem, the guide does have some additional resources that should help you out.

Best of luck to you

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A "blank screen" is when the light on the power button is on, but the screen remains black.

First try powering your Chromebook off by holding the power button down for several seconds, then turning it back on again. If you cannot power it off, let the battery run out until it powers off, then charge the battery back up and power it on again.

If this does not work, reset your Chromebook with the following steps:

  • Power off your Chromebook off.
  • Insert a paperclip into the reset hole located to the back feet on the underside of the laptop.
  • While pressing the paperclip in, press power button.

Here’s an ifixit troubleshooting guide on Samsung Chromebook Series 5, this may help you. Samsung Chromebook Series 5 3G Troubleshooting

If still you have a blank screen, then this could mean there is a problem with your monitor.  You can try try to connect a different monitor if you have one.


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first gen chrome books q1vzc do not have reset hole any where on the chromebook. my light is on my battery is charged and screen is black. nothing helps to fix it even the computer tech people can't figure out why the screen black and there no reset hole on the chromebook. holding down power and reset arrow does nothing for it. running the battery out then recharging the battery did nothing. using just the power cord with the battery out did nothing. . it worked fine one day and next day screen went black when i turned it on. its been this way for 2 months now power light on the charge light comes on when charging it. but black screen


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Grant Redline wird auf ewig dankbar sein.

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