Prints from my 10.13 High Sierra MBP, but not 10 Home 1809.
This has been an ongoing issue since 1/16 with no fix so far. The printer still works on my MBP, so I know the printer is fine - it’s either a compatibility issue HP is using to sell printers by not fixing it or something with the 1809 build - which I CANNOT downgrade as that is what MSI shipped on this laptop.
Anyway, I am using the latest drivers available for this printer from HP and running 20180318 (3/18/2018), which is the latest firmware available I flashed to fix a Tray 1 sensor error. The printer worked fine with this firmware on my old laptop, which was a factory 7 machine upgraded to 10 Pro. The drivers are not out of date and the firmware is current as it is going to get - HP has not updated them again for a while. I may still have some of the old firmware installers backed up as I kept them just in case I need to downgrade but I would need to dig through 2 external hard drives - however, I know where they are. High Sierra *does report* that the printer is offline, but it forces the job through anyway so I think that’s just a MacOS glitch.
Are there any known issues with 10 Home 1809 that are more or less crippling my ability to use the printer I may be able to fix, or is it sound like my time is up and it’s time to upgrade and knocking this down to a Mac/Linux printer? I know it isn’t my scanner (HP G4050) because it broke before I acquired it. And no, that’s not a typo - I’m lucky enough to still be on 1809.
Ist dies eine gute Frage?
8 Kommentare
Hi @nick,
Check that the print spooler service is running
Win key + R
type services.msc scroll down to print spooler and check status.
Double click entry to change if it is stopped
Just a thought.
von jayeff
@jayeff Print spooler->Running
I tried to restart it as a final ditch effort. No help.
von Nick
Hi @nick ,
OK
On a different tack.
Is it a typo in the question that the Win OS is 1809?
If so you're a long way behind it's up to 1909 now
von jayeff
@jayeff I didn't get forced onto it so it's not. I'm holding out because of the track record M$ has had with Win10 feature updates as long as possible.
von Nick
Hi @nick,
OK
von jayeff
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