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The XPS 13 9360 is a 13-inch laptop released in 2016 with a 7th-generation Intel processor inside. It was updated in 2017 with an 8th-generation processor.

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Battery Replacement problem for Dell 9360

I recently replaced the battery for my Dell 9360 using the Dell XPS 13 9360 Replacement Battery kit from iFixit, and it seemed to work fine for a few days, but now my battery doesn't seem to be charging properly. I followed the battery replacement instructions meticulously (Dell XPS 13 9360 Akku tauschen). However, now my battery often gets stuck charging at odd numbers like 32% for hours on end (similar to this post: New 97w Battery Replacement - Not charging past 47%) and will last < 2 hours without being plugged in. Somewhat relatedly, whenever it is plugged in, the fan is usually whirring a lot trying to keep cool.

I made a battery report like the post above's answer by @jayeff suggested. According to it, I have a 60,002 mWh design capacity, and a 45,288 mWh full charge capacity. Are these two numbers sufficiently close to each other? Do I have a bad battery? Is this a calibration problem? Did I just buy the wrong one??

Any help is appreciated!

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Hi @matthewwhi66266

It looks like a bad battery.

Looking at the figures you posted it is only charging to 75% which is poor considering it is supposed to be new.

Contact ifixit about the problem and get a replacement.

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Matthew Whitley wird auf ewig dankbar sein.
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