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Sony Camera model number A5000, released Jan 7, 2014.

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I dropped my camera on the floor and now the lens will not open.

I recently dropped my Sony A5000 camera on a hard floor while the lens was extended, it closed and now it will not open. Whenever I push on the front of the lens, I can hear a creaking sound. After I dropped it, the lens was slightly lopsided but now it has been pulled back into place. There are no other visible problems with the camera and the “release without lens” setting is not working. If I turn on the camera, I can still access everything but it displays the text “Cannot recognize lens. Attach it properly.”. What should I do?

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@lydiak27 "the lens was slightly lopsided but now it has been pulled back into place" definitely sounds like a damaged lens. Do make sure that the Lens Holder Block on the camera chassis is not damage and that it is still properly seated. Of course, you can try and disassemble the lens and check it for any damage. If you can identify the lens for us, we might find the proper teardown for it. Otherwise it may be time for a new lens.

Update (04/07/24)

@lydiak27 that is the standard lens for this camera. As always, give it a try and see if you can determine what happened to the internals of the lens. Use this Sony SELP1650 Lens SMto work on it. At this time you really don't have anything to lose. It does not work to begin with, so all you can do is make it better :-) Don't let anybody tell you it can't be done.

Repair is War on entropy!

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This is known to be a 16-50 error, reinforced by the OP saying it retracted into the lens body. And to compound it, the lens is common and cheap. Once they break, like a ~$ $100-ish lens used, they're a waste to try and repair. There's a reason why folks like me who get nice bodies like the magnesium 6000 bodies and the a7 skip the 16-50 or use it as a chance to "steal" a 6300 with 4K video and a magnesium body and put the lens in the bin as soon as the return window is up. If it's essentially free because you "stole" a high-end camera like a 6300 or FF camera due to it, I see why someone would try; heck, I would probably try a 2nd time knowing if I took home a body I know is worth having over it for the price of a body and got the lens free, do I have much to lose? If I broke it, I still have a nice camera and didn't lose much.

I know people who bought near mint bodies (lower end of course) due to the 16-50 breaking, tossing the lens and putting good glass on them. Almost nobody who buys Sony FF has a 16-50; they're the EF-S 18-55 (and the RF-S 18-45 >_<, only time I would even go near a 18-45 kit is if it was all I could readily find and I couldn't buy the RF>EF adapter, and bring some good EF lenses) of Sony. The issue with the 16-50 is that it's an APS-C lens, so if you put on an a7/a9/a1, they will crop, and you waste a lot of the FF sensor. I tried to fix one that I got that way (low-use grey market body I stole for what I put down for it due to being grey market with English support being UK grey market), and I couldn't do it. Lens went right into the garbage, given parts would be nearly as much as an excellent 16-50, or I could get a better lens. Yes, I basically poo pooed the 16-50, but I do it to the Canon 18-55/18-45 too.

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@oldturkey03 I’m not an expert on cameras, but the lens I currently have came with the camera and it has the model number SELP1650.

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@lydiak27 perfect. I added the SM to my answer :-)

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@nick I understand but here is the thing. WE still want to help the OP to fix their device. No matter what we think of it since that is "our mission", to stop the insanity of wasting valuable resource by discarding products that are repairable. WE can at least try and help to fix things ;-)

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@oldturkey03 I do agree, but I've found too many copies of this in the wild to "win" at the economics part of getting it repaired; it's a 100% DIY attempt due to shop labor costs. If you can get the parts at the right price it's worth trying. Like I said, if this lens came with a 6000 series body (or even a FF camera someone threw it in because they ran it despite the APS-C cropping the a7 and other FF bodies do) I got and it was broken, I would give it a fair shake but at the same time, put the attempt to the side and come back to it when I'm ready.

As a beginner lens, it's fine - but most of the time kit lenses are kind of blah to me because I know which ones offer the best upgrade.

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Honestly, the 16-50 is so common that it's almost as much to replace it as it costs to repair it due to how cheap and plentiful they are. Most camera shops will also tell you this. This is an APS-C kit lens, which means there are millions of copies to go around that work and end up being in near-mint condition or only shot a few times before someone stuck good glass on the camera or even added some vintage Minolta lenses alongside modern Sony lenses. These lenses also notoriously cripple the focal range of the Sony FF cameras, making them even more unwanted. They work on the FF cameras but I'd never cripple an a7.

These share the same traits as common Canon entry-level lenses from the '80s, the '90s (EF), and APS-C (EF-S) era like the 18-55; there are so many copies to go around that you can usually replace the lens for the same price as the repair and upgrade to a proper 1st party or high-end Sigma or Tamron. The big three finally took note of this for those of us with EF, Minolta A-mount/Sony A-Mount, and nice E-mount lenses who don't need the 16-50 lens and will sell the cameras body only even on the lower end. Sony either lets you use E mount you own, or the option to adapt solid lenses like the Minolta beercan to bodies like the a7 and taking advantage of some of these lenses in a way the film era never let original owners do unless you were shooting professional film like Portra or Fuji Acros.

I would look in a camera shop and see how low you can go; don't pay more than $90 for this lens. You can get better lenses like the E mount 18-55 for not much more, but you lose the mechanical pull-in feature the 16-50 has to emulate a P&S lens. It's more of a dumb gimmick then anything else since mirrorless cameras are not pocket-sized due to the fragility of the lens mount, even the metal mounts like the 6100 and up. Plastic ones are even more fragile, which is used on the 5x00 and 6000 cameras unless they are owner modified with the metal mount upgrade as I have done to my grey market 6000. You end up gaining more by ditching this lens, notably being able to use much larger lens filters, which makes things like UV filters a million times easier to find. You gain more then you lose in the slight premium with the E-mount 18-55 upgrade.

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I'm sorry to hear about your camera mishap! Let's troubleshoot the issue step by step:

1. **Battery Reset**:

- Turn off the camera's.

- Eject the battery pack.

- Reinsert the battery into the camera.

- Turn the power back on and check if the drive part of the lens moves properly

2. **Lens Mechanism Check**:

- Avoid manually forcing the lens in or out, as it may damage the camera.

- If you hear a creaking sound when pushing on the front of the lens, there might be excessive stress, dust, or debris preventing proper movement.

- If the lens still won't open, retract, or extend, consider resetting the camera.

- If the issue persists, the product may need professional repairr.

3. **Lens Connection and Compatibility**:

- Inspect the connections on the back of the lens. Ensure they are not corroded.

- You can try cleaning the lens contacts with an eraser.

- Additionally, check the "Release w/o Lens" option in the camera menu. Make sure it's set correctly.

- If you're using a non-Sony lens, compatibility issues may arise. Third-party lenses are not always guaranteed to work seamlessly⁴.

Remember, attempting to force the lens manually can cause further damage, so proceed with caution. If these steps don't resolve the issue, consider reaching out to a professional technician for camera repair. .

.

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@ksa1727 while we (barely) tolerate AI generated answers, we do request that you always be transparent about the use of it and mentions that in your AI generated answer.

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I see, thank you for informing me.

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Lydia Kh wird auf ewig dankbar sein.
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