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Battery Does Not Charge:

When the tablet it plugged in it to charger it does not charge the battery

Power Cable Not Fully Plugged In

Make sure that the charging cord is firmly in the wall and that the all other connections are plugged in properly. Don’t be shy to try another wall socket if you are worried that the one you are using is broken.

Malfunctioning Cable or Charger

Make sure that the actual cable is not the issue. It could be that the charger itself is the problem. Try using a different one.

Dirty Charging Port

Be sure that the charging port is clean of all dust or dirt. This could block the cable from transferring power to the device.

Restarting the Device

Hold the power button down until the device automatically restarts itself. If you have held the button down for more than 40 seconds and the device is still off, press the power button again to turn the device on.

Battery is Broken

The battery could have gone bad and needs to be replaced.

Bluetooth Doesn't Connect

The bluetooth device will not properly pair with the device

Compatibility with Bluetooth Device

Check out this link to check if your Bluetooth device is compatible with your Amazon Fire HDX 8.9" https://www.amazon.com/gp/help/customer/...

Turn on Bluetooth pairing on the supported device

Refer to your Bluetooth device's user manual to learn how to put the device in pairing mode

Make sure that the device is within proper range

Wi-Fi Doesn't Connect

Accessibility to Wi-Fi

Make sure that the router is not the issue. If you cannot connect to the Wi-Fi on any device, then you may need to contact your internet provider for additional support.

Airplane Mode

The device cannot connect to the internet when it is on airplane mode. Go into settings and make sure that airplane mode is off.

Newest Software

You can download the software on Wi-Fi if you are able to connect to a more stable network. If you really cannot connect to any Wi-Fi, you can download the software onto your device via USB port with your computer.

Restarting the Wi-Fi Connection

Go into settings and find Wi-Fi. Try turning it off, waiting 30 seconds, and turning it back on.

Try Restarting the Device

Press and hold the power button for 40 seconds. If the device does not turn back on after 40 seconds, release the power button and press it again. This should turn the device on again.

Device is Unresponsive or Frozen

Restarting the Device

If the screen is repeatedly lagging or freezing, attempt a hard restart. Hold the power button for two to three seconds until “do you want to restart your Kindle?” appears on the screen. Select “OK” or “Power Off” and let the device shut down. Wait two to three seconds and power on the device.

Up to Date Software

Ensure that your device has the most recent software updates necessary to run. You can check for software updates by visiting https://www.amazon.com/gp/help/customer/... and selecting the correct model.

Content Currently Download

The device may be slow or unresponsive until all content downloads are complete. Additionally if a large amount of content was just downloaded the device may run slowly for several minutes.

Device Temperature

The Amazon Fire can become unresponsive in extreme temperature conditions. Leave the device to warm up or cool down and wait several minutes for self resolution.

Speakers are not working

The speakers could have gone bad and need to replaced. Refer to our Speaker Replacement Guide

What if my kindle does not turn on at all? Please help me troubleshoot is as I really need this for school, no extra cash lying around to replace it either.

Zeytun Y - Antwort

Same as Zeyhun: tablet is frozen and won’t respond to any variation in the pressing of buttons etc. Neither will it charge at this stage. I’ve tried everything

Martin Frain - Antwort

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