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- Device Won't Turn On
- Device Won’t Charge
- Phone is Overheating
- Poor Battery Life
- Screen is cracked or shattered
Device Won't Turn On ¶
My Phone won't turn on, no matter what I do!
Phone Needs Charging ¶
Check to make sure that the device is charged.
Phone is Frozen ¶
Hold down the power button until the phone turns off, then turn the phone back on.
Device Won’t Charge ¶
My phone is at 2% and won’t charge!
Cable not working ¶
If you have another device that uses Micro-USB, attempt to use the same cable. If this doesn’t work, the cable may need to be replaced.
Micro-USB port needs cleaning ¶
With a toothpick, gently remove any lint or large particles, then use a can of compressed air to remove any dirt that may be stuck inside.
Phone is Overheating ¶
My hand gets burnt when I touch my phone!
Processor being overloaded ¶
Unclosed background apps can cause the processor to overwork and overheat. To close unneeded apps, double tap the home button and you will see a list of apps pop up. Swipe up any apps that you are not currently using.
Phone needs a power cycle ¶
Hold down the power button and select restart when the menu appears on the screen.
Dynamic Perspective causing overheating ¶
To turn off Dynamic Perspective, go to Settings > Device > Accessibility > Motion and Gesture Settings, and turn Dynamic Perspective off
OS is out of date ¶
make sure that you are running the latest version of FireOS. To do this go to Settings > Device > Install System Updates > Check Now
Poor Battery Life ¶
My battery only lasts a couple of hours!
Processor overload ¶
Having too many apps open at once uses a lot of extra battery power. To close unneeded apps, double tap the home button and you will see a list of apps pop up. Swipe up any apps that you are not currently using.
Screen is too bright ¶
The brightness of your screen can greatly impact your battery life. To turn down your screen’s brightness, go to Settings > Display and then lower the brightness to the desired level.
Screen timeout too long ¶
Go to Settings > Display > Change time to sleep. Here you can change the amount of time it takes for your phone to go into sleep mode while it is not being used. A lower time setting means less battery used.
Faulty battery ¶
If your phone’s battery is still performing poorly, you may need to replace the battery.
Screen is cracked or shattered ¶
My screen shattered after I dropped it on my hardwood floor
Screen needs replacing ¶
If your screen is shattered or cracked it will need to be replaced