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Asus Chromebook Flip C100P Troubleshooting

This page will help you troubleshoot problems with your Asus Chromebook Flip C100P laptop.

Chromebook is unable to charge/is not powering on.

Make sure that the power adapter is plugged in, and check if the light on the adapter is on or not. If the adapter is plugged in and the light is off, the adapter is broken. Purchase a new one for replacement.

If the adapter is plugged in and the light is on, then the adapter is functioning properly. If the battery is still low after a couple hours of charge, then the battery is faulty. See the replacement guide on how to switch out the battery.

The touchscreen on the Chromebook won't respond.

Wipe off the touchscreen with a clean cloth.

Perform a hard reset by holding down the power button and refresh key (top row, fourth key from the left [arrow going in a circle]) for ten seconds.

The Chromebook will not recognize your Wi-Fi.

If other devices connect to your Wi-Fi but not your Chromebook, search for "Asus C100P" to the official website to install the Internet driver.

You have trouble hearing sounds from the Chromebook.

If you can't hear any sound even with your own headphones, your audio driver may be faulty, go search "Asus C100P" to the official website and install the audio driver.

Check if different headphones work with the device. If this doesn't work, make sure the headphones are fully plugged in and make sure the sound output is set correctly.

Make sure sound is not muted and make sure the sound output is set to speakers

Specific keys or the entire keyboard of the Chromebook won't respond.

Check the settings and see if you are at the upper or lower limits of these keys. Adjust accordingly.

If there are only a couple of keys that don't work, gently pull them out using a key-pull and replace them.

If they still don't work it might be that the keyboard connector is loose. Take off the back of the Chromebook, unplug the connector, and plug it back in. If it keeps happening you might want to secure the connector with some electrical or Kapton tape to keep it plugged in.

Turn the Chromebook off and on. If this doesn't work, reset the Chromebook. Hold down the power button for five seconds to turnoff the Chromebook, then press the power button to turn it on again. When the sign in screen appears, press the Ctrl, Shift, Alt, and R keys at the same time. A message that reads “Your device will be reset into its original factory state. All local files and media will be erased. Would you like to continue?” will appear. Click Reset and a message that says “Powerwash in Progress” will appear. After the Powerwash has completed, the Chromebook will reboot.

Camera isn’t functioning/Chromebook gives a “no camera found” message.

Turn the Chromebook off and on. If this does not work, check if the camera functions in a different application, such as Skype. If it does, simply uninstall the application the camera doesn’t work on and reinstall it.

After attempting both the solutions above, reset the Chromebook. Hold down the power button for five seconds to turnoff the Chromebook, then press the power button to turn it on again. When the sign in screen appears, press the Ctrl, Shift, Alt, and R keys at the same time. A message that reads “Your device will be reset into its original factory state. All local files and media will be erased. Would you like to continue?” will appear. Click Reset and a message that says “Powerwash in Progress” will appear. After the Powerwash has completed, the Chromebook will reboot.

Can’t connect to Bluetooth/Can connect, but Bluetooth keeps dropping.

Turn Bluetooth off and on. If this does not work, make sure your device is supported (supported devices include Keyboards, Mice, Speakers, Headphones, and Headsets) and make sure you’ve entered the correct Bluetooth PIN. This problem might also be remedied by closing any browser tabs and apps you're not using.

After attempting all the solutions above, move the Bluetooth device away from other wireless devices and move the Chromebook into a closer vicinity with the Bluetooth device.

The touchpad on the Chromebook won't respond.

Wipe off the touchscreen with a clean cloth.

Turn the Chromebook off and on. If this does not work, press the escape key multiple times. If all else fails, perform a hard reset by holding down the power button and refresh key (top row, fourth key from the left [arrow going in a circle]) for ten seconds.

My chrome book won't turn on. We have had it 10 months. 6 mo late it did turn on? Once again now I let the power goes all the way down and it will not turn on again. I talk to a friend who is having the same problem. Both are asus chrome book 10.1" touch screen. Any suggestions?

Catherine Placek - Antwort

My niece's brand new Chromebook flip appears to have an issue where she tries to start using it, she can log in and that's about all, if she tries to use it the screen will go to black then pop back on...it won't run a program...any suggestions???

Christie Gustafson - Antwort

Powerwash it and rell me what happens

Braydon Gibson -

When my battery hits 60% my Asus Chromebook Flip C100P just shuts off immediately. Then I have to plug the power back in and it starts working again.

Ellis Malave - Antwort

I have same issue. Any assistance would be appreciated.

Steven -

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