Corsair Void Pro RGB Troubleshooting

Headphones are not pairing with device

The battery may be too low for the headphones to properly connect. Try plugging in the headphones using the provided micro-USB charger until the the light by the power connection port turns green.

If the headphones still will not pair to your desired device or you have completely replaced the wireless dongle, you may have to manually re-pair the headphones to the wireless dongle.

To pair the device:

• Plug wireless receiver dongle into computer
• Locate the tiny hole near the dongle’s LED. Using a paper clip, press the paperclip into the hole until the dongle’s LED blinds rapidly.
• Hold power button on the side of the headset until the dongle’s LED turns solid.

These steps were taken from Corsair Support, which can be found here.

Sound is too low, muffled, or overpowered by background noises.

The battery may be too low for the headphones to properly function. Try plugging in the headphones using the provided micro-USB charger until the the light by the power connection port turns green.

Poor audio quality could stem from incompatible settings in system software. To resolve, download the CORSAIR Utility Engine software to improve audio quality

• Locate VOID PRO RGB USB, WIRELESS, SURROUND and follow right hand prompts to download file
• Default settings are compatible with popular games but may be incompatible with your desired media. Manually adjust volumes, equalizers, and other sound settings on the CUE software. Observe if the issue persists.

The surround sound intermittently turns on and off without prompt, is unresponsive to adjustment or does not work at all.

The battery may be too low for the headphones to properly connect. Try plugging in the headphones using the provided micro-USB charger until the the light by the power connection port turns green.

This is most likely due to the software that can be addressed in the Corsair Utility Engineering (CUE) software that accompanies the headphones.

To troubleshoot this:

• Conduct a repair of the CUE that can be found in the Add/Remove Programs.
• If that does not work, create a new EQ by pressing the ‘+” button lower everything.
• If nothing changes, try to repair the installation in the Add/remove programs.

This information was taken from a forum that can be found in this link.

Persistent static sound on one or multiple programs.

You may be listening too far from the wireless dongle or something is obstructing communication between the headphones and the dongle. Try plugging in the wireless dongle to another closer point or use the dongle extender included with the headphones. Simply plug the dongle into the extension port and plug the extension cable into your device.

Static sounds could be a result of inconsistencies is system settings, faulty hardware, or a software bug.

• Make sure microphone check is off in CUE settings.
• Try different USB ports and different devices to determine if the static is due to an issue with your device or the headphones.
• Continued static sounds on multiple devices isolates the problem with the headphones. This could point to a problem with the microphone firmware which can be adjusted in the CUE settings until the problem is resolved.

For further instructions, see these forum posts by a COSAIR Representative.

Headphones switch to different modes randomly.

Your game or media may not support the headphone’s built in Dolby encoding. Depending on the program, this may be changed in the system settings of the program. More information can be found from this guide.

This happens when you press down any button while plugging in the headset, if you are holding down any button while plugging in the USB, the headset will go into bootloader mode.

To recover:

• Open up CUE (You will need to have CUE 1.11.85 or newer. You can find the newest version of CUE at corsair.com/download)
• Go to SETTINGS
• Under SETTINGS, find and click "DEVICE"
• Under this screen you will see VOID WIRELESS. Click "Update firmware"
• Select "Force update from the server" option, and proceed with update
• Connect headset when prompted in CUE.
• Let it update.
• Once the firmware has been updated you will need to put your headset and dongle in pairing mode.

These steps were taken from a forum that can be found here.

If headphones are unable to charge, they may be in bootloader mode.

To recover:

• Open up CUE (You will need to have CUE 1.11.85 or newer. You can find the newest version of CUE at corsair.com/download)
• Go to SETTINGS
• Under SETTINGS, find and click "DEVICE"
• Under this screen you will see VOID WIRELESS. Click "Update firmware"
• Select "Force update from the server" option, and proceed with update
• Connect headset when prompted in CUE.
• Let it update.
• Once the firmware has been updated you will need to put your headset and dongle in pairing mode.

These steps were taken from a forum that can be found here.

If refusal to receive or retain charge persists, the battery may be faulty or old. For a step by step guide on parts, tools, and steps follow this link.