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Motorola Moto X4 Troubleshooting
Motorola's most recent Moto X, released in August 2017.
Device won’t charge
When I plug in my Moto X4 the charging light will not turn on and the indicator on the screen does not show that it is charging
Needs more time to charge
When plugged in, the Moto X4 will take a few seconds before it starts charging. If the battery was completely emptied, the Moto X4 may take a few minutes before the device starts charging.
Bad charging cable
Check the charging cable to make sure it is not frayed. If the cable is cut or disconnected, it might be possible to solder the connection back together and insulate the soldering job with the proper heat shrink. Otherwise, look at finding another Moto X4 Turbocharger.
Make sure the charging cable is completely plugged in all the way. Also be sure to check that the charger is the original charger that came with your Moto X4, as some chargers may be too weak to even charge the Moto X4.
Screen is frozen or unresponsive
Screen does not register inputs
Device has not booted properly
Locate the power button on the right side of the Moto X4. Press and hold it down for 3 seconds until you have the option to power off the device, then turn it off. Let it set for a minute then restart it.
Bad contact with touchscreen
Clean your hands and dry them thoroughly before touching the device. Then check the screen for any foreign material and wipe it down with a microfiber cloth.
Device screen is damaged
Dropping this device or water getting into the phone from previous repairs can damage the screen. If display assembly is damaged, it will have to be replaced. Refer to our display assembly replacement guide.
Audio doesn’t work or is too quiet
When audio is played or phone rings, MotoX4 does not reach volume level set by user
Device volume muted
Turn up or down the volume using the uppermost two buttons located on the right side on the phone. The buttons turn up or down the volume respectively.
Ringer volume will not turn up
While running an application, only the actual volume may be adjusted and not the ringer. Go back to homescreen in order to adjust the ringer audio volume.
Earpiece is not clean
Make sure there is an obstruction in the ear speaker first because speaker can become more damaged if this is not the case. Use tweezers to pull out if the obstruction is lint or something larger. Use compressed air to blow out any dirt or dust.
Device won’t turn on
The power button is unresponsive and the device will not show any sign of powering on.
The device is not charged
Locate the charging port on the bottom of the phone . Plug in the phone using the original charger that it came with. After plugging it in, make sure the indicator light turns on and let the phone charge until it can be powered on.
The battery is not operating correctly
If plugging in the phone has no effect on the battery, it may need to be replaced. Refer to our replacement guide
The device is overheated
If the device has been left out in the sun for a while, it may have overheated. Place the phone in a cool area and let it set for several minutes before attempting to turn it on again.
Can’t connect to wifi and bluetooth
Device will not connect to wifi and/ or bluetooth
Device has not booted properly
If your device has not booted properly, try restarting the device. To hard restart the device, plug in your Moto X4 and hold down the power button for 10-20 seconds. If this does not restart the device, try holding down the power button and the volume down button at the same time for 30-40 seconds.
Wifi router is not functioning
Go into the Wi-Fi settings of the device and tap “Forget Network” on your network. Restart your router and reconnect to the same network again.
Bluetooth device is not functioning
Verify bluetooth device is working using another device. Most of the bluetooth issues occur from compatibility issues. Check to ensure both devices are compatible with each other. Try a soft reset of the device, turn off and on the bluetooth device and then remove pairing and reconnect completely.