Samsung Chromebook 3 Troubleshooting
Device Won’t Turn On
Your device is unresponsive when attempting to turn on
Device is Uncharged
Ensure that the device is charged by plugging it in to an outlet. If possible, try using multiple power cables, as the one you usually use might be damaged.
Note: There is a small blue LED next to the charging port. You can check that this light is on as an indicator of whether or not the device is charging.
If the device is not just out of power, you may need to perform a hard reset to turn it on again. This may cause some of your data and setting to be lost, so only use it as a last resort.
- Ensure your device is powered off by holding the power button for 10 seconds.
- Once your device is off, hold down both the refresh key (above the 4 key) and the power key simultaneously for 10 seconds.
- Release the keys. If your device still hasn’t started up, press the power key once more.
Battery is Broken
The life of your rechargeable battery is finite. If your battery has lost it’s ability to hold a charge it will need to be replaced.
The main board of your Chromebook may need to be replaced. Note that this will erase all saved data as it is stored on the motherboard. However, any data saved to google or cloud services will be unaffected.
Display is Too Dark or Completely Black
Your screen is too dark or even completely black but you know the device is on because you see the power light on or it has made a sound.
Brightness Settings Too Low
Your brightness settings may be too low and you may just need to adjust them.
1. Press the eighth key on the top row of the keyboard, (the large sun sign) and this will turn up the brightness.
Screen is Broken
Plug in your device and ensure that the LED indicator to the left of the charging port is on. If the power light works and you are able to view a picture with your Chromebook plugged into an external screen over HDMI, then you might have a broken screen.
The Battery Won’t Charge
Your charger won’t charge your Chromebook and the charging light won’t light up anymore
There are two scenarios possible, one if your Chromebook is off and not charging and the second if the battery is drained and not charging.
Charger is Broken
- First make sure that the power outlet that you are using is working by plugging something else into it to see if it works or charges.
- Also make sure the charger is not dirty or hasn’t melted or been damaged.
- Check to see if the light comes on when plugged in.
Battery is Dead
The battery only has so many cycles. If your device still has power, you can check the battery health using CROSH.
- Press Control+Alt+T on your keyboard.
- A terminal should open up. Within the terminal, type “battery_test” and hit Enter.
- You should now be able to read your battery’s health listed as a percentage. If your battery’s health is low enough it will no longer be able to hold a charge.
If your device will not power on, consider that the battery may have reached the end of its like cycle. A typical battery for this device will last 300-500 cycles, so if your battery has performed above and beyond these metrics, it may be time to put it to rest.
Port is Broken
If the port that connects the charger to the motherboard is loose, it may need to be replaced. The charging port is soldered to the motherboard and will require a full motherboard replacement to fix.
Bluetooth Won’t Connect
You’re having a hard time getting your bluetooth speakers to connect to your Chromebook 3
- Try first turning the bluetooth off, then on again. Do this for both devices and try connecting again. Ensure the devices are within a reasonable range (less than 5 feet) while trying to connect.
- If that doesn’t work, try restarting the device.
- You can also try deleting bluetooth connections on the Chromebook so that your other device is discoverable again.
- If all else fails, try performing a hard reset on the device. Note that this may cause data and setting preferences to be lost.
Not all bluetooth is created equally. Ensure that neither device is using Bluetooth Smart, as it may not be compatible with older versions of Bluetooth.
Trackpad is Functioning Incorrectly or Not At All
Your Trackpad is unresponsive, is moving the mouse different from the input you give, or is moving the mouse with no input at all
Trackpad is Dirty
A piece of dirt or dust may have become lodged into your trackpad and is hindering its functionality.
- Ensure there is no visible dirt or dust on your trackpad. If there is, use a dry cloth to wipe it clean.
- Press the escape key several times
- Drumroll your fingers on the trackpad for 10 seconds
Trackpad is Broken
If your trackpad has become broken, you may need to replace it. Try these steps before concluding to replace:
- Restart your Chromebook. You can do this by just turning your Chromebook off, then turning it on again.
- Hard reset your Chromebook. Do this by turning the Chromebook off, then holding both the power key and refresh key (directly above the 4 key) simultaneously for 10 seconds.
- Try deleting the account on your Chromebook and then re-adding that account. If that doesn’t work it may be time to replace the trackpad.