Check Volume Settings
Forgive us, but you have to check! You've probably been frantically turning up the volume and....nothing.
Using the remote, press the volume up button—go ahead it won't hurt. If nothing shows up on the screen (no volume setting information), try using the volume buttons on the television itself—if your TV has them.
Ensure You're Outputting to TV Speakers
- Go to Settings.
- Select Sound.
- Select Sound Output.
- Make sure it is set to TV Speaker.
That will ensure you have at least some speakers connected. Try again and see if you get sound. If yes, you're done. If no, there may be more than one volume setting to check:
- Check the volume setting on your cable box. Sometimes the cable system has its own remote, and that remote can control the volume setting for signals from the cable box. Make sure it's not muted.
- Check the setting for the volume on other connected devices.
- Sometimes external sources can have their own volume setting and if they are muted or turned way down you'll get no sound.
- You may discover this if you change sources and suddenly you have sound again. Try it! If your TV talks, problem solved!
- Not working? Go to the next step.
Run a Sound Test
Sometimes the issue stems from a problem with the input. Either a bad cable, a bad box, or some other fault along the way can prevent your TV from playing sound because, well, there is no sound to play.
On some models you can run a sound test:
- Got to Settings or Device Care, then select Support.
- Once in Support, there is a selection for Sound Test. Select it, and it will play a melody so you can see if the speakers work.
- If they work you know the TV speakers are good. If still no sound (even with the TV speakers known to work) or if the TV fails the sound test, go to the next step.
If you've checked the volume and other settings as described above, it may help to reset your sound. You can access this function either from the Home screen on the TV or through your remote.
- From your home screen select the gear icon. On the remote, press the sound button.
- Once you are on that screen, go to the Expert Settings.
- In Expert Settings select Reset Sound.
- Check your sound. if restored, you're done, otherwise, next step.
Restart Your TV
Sometimes just restarting the TV will clear a sound glitch.
- With the remote: Hold down the power key until the TV shuts off and then turns back on.
- Without the remote: With the TV turned on, unplug it for 30 seconds, then plug it back in. Then turn it on again.
In either case check the sound and see if the problem is fixed. if not, next step.
Dead Remote Batteries or Faulty Remote
Check the batteries in the remote.
- Are they installed properly?
- Sometimes the batteries are put back in incorrectly when they fall out if the remote is dropped.
- They can come loose (like when the battery cover is missing). so push them into place and spin them in place so you are sure that the terminals have good contact.
- Check for leakage or corrosion on the batteries. This can happen if the TV isn't frequently used so no one notices the remote failing.
- Are they dead? (Check with some fresh batteries) If everything works you've nailed it.
- Still no go? Go to the next step.
HDMI Cable Fault
A bad HDMI cable could be messing up the audio. A bad HDMI cable can compromise the video as well, but it happens enough with just the audio to be worth checking.
- First check the connections and re-insert them carefully at both ends.
- If that doesn't work, and you have another device available with an HDMI port, like a computer, use that same cable to connect a monitor to the computer.
- See if you get sound or if the cable works properly in that new setup.
- If it works, you know the cable is good. Go to the next step.
- If it doesn't work, replace the cable. Test it to confirm.
Out of Date Software
Occasionally a sound glitch can be a result of corrupted software, or a corrupted update. It is a relatively simple process, and it is recommended by Samsung anyway, so it doesn't hurt to try. Your Owner's Guide will show you how for your specific model, and your TV may also be doing it automatically. Test the sound after the update. If good, you're all set.
In some instances, the sound for a device may be plugged in to a mismatched port, so that the video feed is going in one place, and the audio to the wrong port. HDMI carries its own audio signal so this essentially doesn't apply to a TV connected via HDMI. Check that the video input and the audio input go into the same input port, like Source 1 Video and Source 1 Audio. If OK, go to the next cause.
If the above steps haven't worked there is a hard reset you can perform that returns the TV to factory settings, but it costs all your stored data unless you back it up. This is probably a more last resort procedure until you have checked a few hardware issues
There are two routes to doing this. One is to go to Settings and choose Reset.
Another may be to go to Support and choose Self-Diagnosis, then choose Reset
Your user manual will also have information on how to do this for your specific model.
Here's a link that shows how to do a reset if your remote is broken or lost.
I have 2 samsung tvs and the 2nd one is 2 days old. I'm having the same issue on both, randomly in the middle of a show it goes silent I tried to turn the volume up or down with no fix. I usually change the channel and change it back to what I was watching and it's fixed. Any suggestions?
Joseph Brueggemann - Antwort
I think the problem is in your source (like the cable box), not in the TVs. Since two TVs are doing this it's highly unlikely that they would both fail in the same way. I would also check to see if there's a remote that controls your source, and see if the source can also be controlled by your TV remote, possibly without you knowing it. You might want to see if you can notice when this sound drop out happens, is there something you just did each time. The fact that you change the channel and change it back and it fixes it, tells me it has to do with the signal, assuming your volume control works normally all the rest of the time.
Bill Gilbert -
We don't have cable and just purchased a roku box the same day we bought the new TV. The other TV is probably 5 years old maybe older. And most of the time the remotes are on the table. I watch the news while I get ready for work and I notice it happens a lot when I'm getting ready, I'm not even in the room when it happens I just notice it gets quiet and the volume is off. Any other ideas?
Joseph Brueggemann - Antwort
Can you use the TV without the Roku box? Have you used the same HDMI cable from the Roku box to both TVs? Also apparently some people have experienced sound dropouts with Roku boxes until they changed the setting from HDMI to Dolby Digital. These seemed to be short dropouts. There also appears to be a Roku problem, here's a link to the discussion
Bill Gilbert -
Ok we used 2 different hdmi cords the older TV was losing sound without roku its been doing it for awhile. I'll look into your suggestions tho thank you
Joseph Brueggemann - Antwort