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Anleitungen zur Reparatur und Fehlersuche bei der FixHub Multifunktionalen Powerstation, die als primäre Stromquelle und Bedienelement für die FixHub Produktserie von iFixit dient. Erhältlich ab Mitte Oktober 2024.

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PowerStation bricked after firmware update

Hi,

I just purchased my FixHub Soldering Toolkit today and decided to upgrade to the latest firmware. It came with 1.0.3 and after upgrading to 1.0.7 it no longer detected the soldering iron. I decided to downgrade back to 1.0.3, but this errored during the 'resetting device' stage after it uploaded the firmware.

The display no longer shows anything at all and the device seems to not power on. I opened it and disconnected the battery for 10 minutes then reconnected it and tried to power it on with no luck.

I can put the device into DFU mode by holding down the silver knob while connecting a USB cable to the back port. It will load up in the web console, but it still shows 1.0.7 on the device and no downgrades succeed nor will the device power on.

Please help!

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Mines brand new with no life out of the box. no display. Went through included instructions assuming it was a dead battery left it to charge... no indications that its charging.

looks like we have a batch of defectives to get replaced?

von

@blakethoennes , This is not the experience we want you to have. Have you reached out to support@ifixit.com yet?

von

I have reached out to support. I have not had a response back, but it has been less than 24 hours. Other posters with similar issue have received replacement devices. I am confident, in time, Ifixit will solve all my issues without worry. I remain patient for my support response. Since then, I have performed a number of other suggested repair options...

holding blue power button for 10 seconds, disconnecting battery from inside for 10 minutes, holding silver wheel in during connection for web dfu connection (failed to load page), and can confirm a two red lights on the inside pcb, and after dfu shows as connectable in webview (though fails to load page), of the two , one goes out, leaving the remaining solid red led.

von

@krisrodriguez , I have sent an email to support@ifixit.com regarding this.

von

This just happened to mine. Same exact process. I noticed a D4 led on the pcb inside blinks rapidly when the iron is plugged in. The screen doesn't do anything, just stays blank. Holding the silver button and plugging it into the laptop made it to where the web interface will detect the Hub, but everything is still unresponsive. the D6 Led is currently lit up solid on the pcb when just plugged into the laptop with no soldering iron plugged in.

von

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Okay, if you're willing to play along and try out a few things, I think we might have a path to a solution here.

  • Unplug anything from the rear port of the power station.
  • Press together and hold the power button + knob button down for at least 10 seconds. Release. This will perform a "hard shutdown" of the device.
  • Press and hold the knob button, and, keeping the knob pressed down, plug the power station into the computer. This should put the device into DFU (Device Firmware Update) mode, and you should hear a chime that a USB device has connected to the computer. Release the knob button. The screen on the Power Station will stay blank.
  • If the above steps don't work the first time, try following them again. It can be hard to tell if the device is already on or off when you start.
  • Go to www.ifixit.com/fixhub/console and follow the prompts to connect to your Power Station. Select "upload firmware" and select "upgrade now". The device should follow the firmware update process and boot properly afterwards.

If the above steps don't work the first time, give it another try (or two).

Update (01/08/25)

Hi! It looks like you've found a pretty serious bug in our firmware update process. We're working on a fix right now, and we should have you back online pretty soon. For the time being, we've removed version 1.0.7 from the fw upgrade list. Please be sure to reach out to support@ifixit.com so we can keep track of your case and make sure that you're taken care of.

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That did it. Back to fully functional. 👍

von

Took a few attempts and I had to switch from Chrome to Opera, but it finally worked and my Power Station is operational. Thank you so much!!

von

@brett Thanks! I sent an email to support shortly after posting here. Kris said support is aware of my open ticket. I'm holding off on updating the firmware on the iron itself until this has been resolved. Is there an ETA on the fix? Will this be delivered as a new firmware version that should successfully update onto my PowerStation and unbrick it.

von

Great, thanks for your patience. We've temporarily disabled fw upgrading for the time being until we get this squared away, so you're have to wait to update the Iron firmware anyway. I would expect that we'll have a fix in place later today or tomorrow, either as a new FW release or a set of instructions to follow to un-brick.

von

Do you have an ETA for the new firmware or should I rather return the unit?

von

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It was the same for me. I got it, updated it, and it bricked. I just tried this, as I have an open support ticket as well, and following these steps brought the power station back to life! I had to try it twice, and you must have the connect device window open and ready (on fix hub) when I connected, but then I got the upload firmware button, then it reset, then I put 1.0.7 back on, and now the iron connects and works again, along with the power station.

After waiting months to receive it, I have to say, it was not a very good first impression. Support was very responsive, and at the end of the day, it's working again without needing a replacement. Fixhub looks very promising, and I'm sure it will only get better from here, as will the support documentation.

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Hello all.

On receipt of the device it has never turned on successfully for me. Following supports guidance and this thread, some have had success. These lucky individuals seem to have a functioning device which failed during a firmware update, where as mine has never worked since receipt.

Following the above instructions I am able to get it into DFU mode, am able to start the firmware process and it makes it all the way to resetting the device after firmware upload... there the screen errors out and returns me to the no device connected - connect my device screen.

As the instructions have suggested trying multiple times - I have.

Additionally another user suggested a different browser (Opera? Really?) So trying other browsers and repeating the process for the 5th or 9th time, without success... I am going to be requesting a replacement with support. It pains me to give up. It SEEMS like its going to work... but it isn't, and with my experience of other devices - usually replacing the firmware will work if the hardware is intact... which sadly, mine does not seem to be intact. My guess is a bootloader or something besides the firmware is the issue. As DFU works, I know power and processing is functional... but perhaps the storage chip is defective and contains a bad block? Whos to know without digging into it further and replacing surface level components...

This message serves to reassure - this firmware update isn't the ONLY solution. If you follow the instructions and have tried multiple browsers... maybe you just need to RMA it like I am.

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@blakethoennes, We’re really sorry to hear that the troubleshooting steps didn’t resolve the issue for you. It sounds like you put a lot of effort into trying to get your device up and running, and we appreciate your patience and persistence—especially with testing different browsers and repeatedly attempting the firmware process. It’s clear that you’ve done everything you could, and we understand how frustrating it must be to reach this point. We’re glad to hear you’ve reached out to support for a replacement, and we’re here to ensure the process goes as smoothly as possible.

Your detailed feedback is invaluable, not only to us but to others in the community facing similar challenges. It helps us improve and reinforces the importance of making repair and troubleshooting accessible to everyone.

Thank you for your support of the Right to Repair movement.

von

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Hi,

I'm also facing kinda similar situation.

After upgrading to 1.0.7, the station displayed messages about battery error and said something like it stopped charging. Battery level jumped from ~80% to 100%. From that point, it was impossible to plug anything into the front USB port, nothing connected / charged. The station was properly starting the application but was stuck in some issues regarding the battery.

I contacted support which indicated me this ongoing issue.

Since anyway everything was stuck, I tried to downgrade to 1.0.6 but unfortunately the device wasn't connecting anymore to the PC (so it was not really in a good shape). I hence went with the procedure to go into DFU mode. The device connected again and I performed the 1.0.6 downgrade. Now I'm experiencing the same issue than @blakethoennes : the firmware updates, the device resets and an error message is displayed saying the update didn't went well. And from this point, the device is stuck with a black screen, not connecting anymore, ... Going into DFU mode and trying a new upgrade is possible but it does not help at all, same things happens again.

Before returning the device for a replacement, I'm eager to wait for a 1.0.8 fw or new set of instructions to follow to un-brick. I feel like it would bring more value than simply replacing the device. @brett do you have any new estimate regarding when this might happen. I totally understand this is probably not an easy thing and can take more time than anticipated, but I would appreciate to be kept informed on the progress made.

Should it be impossible, would it be possible for the support to simply send a new motherboard and I will do the switch? As a repair fan, it would make much more sense than sending a heavy station with it's heavy battery and case back to the factory.

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Support took great care of me.

I cant say I could ask for more. I am being express advanced replacement. Already provided return label. I can explore to my hearts content when the new unit arrives, but am sure its a pcb issue.

What I foresee next from ifixit is a deep dive into their manufacturing challenges and engineers discovering work arounds for unexpected component changes and variances in manufacturing.

This is how right to repair is pioneered. Leading by example, transparency, and supporting your clients. I have been buying repair kits from ifixit for years. Not just screw drivers and tools. Never have I been disappointed.

I vouch for ifixit.

von

Do not misunderstand me, support is also taking great care of me, no issue.

von

@Benoit74,

Thank you for sharing your experience and for your patience as we work through this. I want to reassure you that we’re actively working on a firmware solution to address the issue you’ve encountered. While I can’t provide an exact timeline, we’re committed to resolving this as quickly as possible and will share updates as soon as they’re available.

We also really admire your willingness to wait for a fix and your interest in doing the repair yourself. However, at this time, we’re unable to send out individual motherboards for user replacement.

To get you back to soldering sooner, we recommend reaching out to our support team: support@ifixit.com

Thank you for your understanding and for being an advocate for Right-to-Repair.

von

@krisrodriguez thank you for your response, and no worries about soldering, I have more than one soldering iron at home (but I do have to admit that I got used to the iFixit one, as always it is hard to go back once you've tasted it ^^)

von

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@jamesp07 , we're really sorry to hear about this. Have you reached out to support@ifixit.com?

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@krisrodriguez I reached out to support yesterday, but have yet to receive a response beyond the initial automated response. Quick resolution of this matter would be greatly appreciated.

von

@jamesp07 Thanks for the update. I’ll check in with the team now to see where things stand. Is the email associated with your iFixit account the same one you used to contact support?

von

@krisrodriguez Thanks! And yes, same email for both.

von

@jamesp07, thank you. Support is aware of your ticket, but they are playing catch up from the holidays, but they are aware of your email and will be in touch soon.

von

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James P wird auf ewig dankbar sein.
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