Sense won't power on or sync

I just had this happen too :( so disappointing that you can't even bring to repair store for them to physically look at it. Customer support offered me 35% discount on new watch (that expired within 30 days) and a new band. I told them I don't have faith in the product anymore, and can't afford to spend close to.$400 every 2-3 years on a new unreliable product. :(

Two months ago I replaced my Sense with Sense 2 because I thought an upgrade would help. It is worse, ive used hourstrying to get things to work, even sinply charging it! The charge DOES last DAYS, however. I've used fitbits solidly for 12 years, and premium with coaching for the past 2 years. Disappointed to say the least. I do not want a different tracker but the product has gotten worse. My Sense at least had Find my Phone feature work rather consistently and intermittently would display texts. My Sense 2 has wasted too much of my time for a new device. I had already given away my other Sense, bragging about it despite the issues. My disappointment is big.

I also had this issue with my Sense on 5/22/23. The watch had been dead for a few days and then when I went to recharge it, the watch was stuck on the logo screen. After going through the customer service chat, they said that my watch was out of warranty and offered me a 35% off coupon. I asked if they could do any sort of repair, but haven't gotten an answer yet, and after reading these posts, it looks like they won't be doing any repairs. I have yet to ask if they could tell me the reason for this issue so I can avoid it in the future, but didn't want to let on that I might be giving them more of my money. I will report back once I learn more.

At any rate, I don't think I will be using that coupon! Total b.s.

Update to my previous comment:

Using the chat feature on the Fitbit help website, I asked if there was any way to avoid this problem in the future, and they said that there are a small number of products that experience anomalies, but that they will report it back to the development team. Not a very clear response. When I pressed further and asked if there was any way to send my watch back to have Fitbit repair it, they informed me that they have no repair department. Within a minute, they asked me if I had any other questions, and within that same minute (before I had a chance to respond) they ended the chat. I wish I could post photos to this forum as proof of this ridiculous exchange.

In conclusion, I will not be buying any more Fitbit products. What a scam.

Second update:

I eventually called customer service and went up the chain of command and whined about how the watch is broken at no fault of my own and can't be fixed, it's a faulty product, etc. They put up such a fight (even offered me a 45% off coupon - ha!), but I was eventually able to rest my case that I deserve a refund or replacement, and I got a replacement. They didn't do me any favors, however, and only sent me the "pebble" - no wristband to accompany it. It's been working fine over the last several weeks.

This is all to say that if you are reading this: there is no cure and you either have to be the "can I speak to your manager" person or just accept the loss of the watch.