I have owned 4 different shark vacuums and each of them have had that exact same problem. I had just been buying a new vacuum each time it happened because you have to replace the entire head of the vacuum. This time I was fed up and after seeing the same issue on every shark vacuum I have owned I decided that I was not buying yet another vacuum after only having this one for 2 years. I called shark and she said there is a warrenty on all shark vacuums but she said it didnt cover the hose in the vacuum head and you have to replace the entire head of the vacuum which she would be happy to do for 99 dollars plus tax. The cord that connects to the handle is also fraying and is about to lose connection. She said that it covered and it will cost me 19.99 plus tax and shipping. So a total of 150. That's like paying for a new vacuum. I explained that we own our ouw remodel company and that we have always used alot of their products which will no longer happen if they dont fix the 4th vacuum I have purchase and had the same issue happen. I asked to speak with a supervisor and she offered to give me the vacuum head for 50% off. So total I would pay around 80 dollars. Again I said that's not happening. She then said she would give it all to me for 50 dollars with no shipping. I agreed because I can be without a vacuum for long and I'd rather pay 50 then 200 for a new one. I will be making a complaint about this issue as it seems it happens to alot of shark vacuums and it needs to be recalled or fixed. So my advice is to call shark and throw a fit about this. Say there is alot of people that had the same thing happen. If u argue enough you could probably get it for free. For 60 dollars I have a new vacuum. The only part not new is the wand.