Hi @angelsattic
had you tried F12 key?
If so and cannot load … maybe factory recovery partition or image is corrupted.
What OS does it comes with?
If it is Windows 7 and higher, I would suggest you to make a windows10 USB installer tool from microsoft website.
https://www.microsoft.com/en-au/software-download/windows10
you need to use another PC / or if windows are still able to boot, to create this.
some tools @ F12 Menu I would recommend you to proceed is to do a full system check or diagnostic for any possible issues on your laptop, reason this is to check on your hard disk to ensure it is healthy.