If the vacuum won’t stand on its own, use this [[Shark Navigator Lift-Away Pro Won’t Stand on Its Own|Shark Navigator Lift-Away Pro Won’t Stand on Its Own problem page]] for possible causes and solutions.
If the vacuum does not stand on its own, the vacuum’s latch may be broken. Call customer service to inquire about latch replacement options. When you buy the vacuum you have a 5-year warranty, so broken pieces are easily replaceable. You can purchase replacement parts either on [https://www.amazon.com/Vacuum-Parts-Accessories-Shark/s?rh=n:510128,p_89:Shark&tag=ifixitam-20|Amazon.com] or on [https://www.sharkclean.com/parts-and-accessories/model-number/|Shark’s website].