When I chatted with Shark, “Robert” wanted to know the model number, serial[br]
number, where and when I bought the vacuum (Rotator Professional), and what[br]
I was wearing at the time. I think he was stalling because he has been[br]
asked this questions many times and knows there’s a design flaw that can’t[br]
be readily remedied. Ultimately, he told me I needed a new body and Wand.[br]
[br]
I told him he was nuts.[br]
[br]
The button went in and out, but the Wand remained stuck. Problem: the Wand[br]
was not perfectly centered. Frank Zappa is the Mother of Invention. I used[br]
a hammer. If you decide to bang the Wand (he said), hit the plastic not the thin[br]
chrome metal because it will dent easily.[br]
[br]
(Why the cord knows not to release the Wand if it is still wound on the unit is the
Mystery of Fatima.)[br]
[br]
[br]