I couldn't find the maintenance and service guide for your exact model.
Found the page for a [link|https://support.hp.com/us-en/product/hp-laptop-pc-15-dy2000/35900328/manuals|15-dy2000 model] which I thought might use the same [link|http://h10032.www1.hp.com/ctg/Manual/c08289069.pdf|service guide]
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Go to p.50 to view the necessary pre-requisite steps and then the procedure to remove the display assembly. This should allow you to check the display cable.
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Go to p.50 to view the necessary pre-requisite steps and then the procedure to remove the display assembly. This should allow you to check the display cable to see if it damaged or just loose (either end).
If the cable is damaged where it passes through the hinge to get from the motherboard to the display assembly, there is a parts list on p.19 (item #6). Search online using the appropriate to your model ''part number only'' to get results for suppliers of the part. Usually the part number is also printed on the cable if you wish to verify which one you need.
Hopefully the service guide is applicable to your model as the only thing that HP shows for it is the [link|https://support.hp.com/us-en/document/c07956816|product specifications] and nothing else unlike other models it has.
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If none of the part numbers match up to what yours is, search for "HP Partsurfer" and when the page opens (it must be off at the moment as it is not working) insert the "product number" in the search term on the page, to hopefully find your model and all the parts and part numbers.
I couldn't find the maintenance and service guide for your exact model.
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Found the page for a [https://support.hp.com/us-en/product/hp-laptop-pc-15-dy2000/35900328/manuals|15-dy2000 model] which I thought might use the same [http://h10032.www1.hp.com/ctg/Manual/c08289069.pdf|service guide]
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Found the page for a [link|https://support.hp.com/us-en/product/hp-laptop-pc-15-dy2000/35900328/manuals|15-dy2000 model] which I thought might use the same [link|http://h10032.www1.hp.com/ctg/Manual/c08289069.pdf|service guide]
Go to p.50 to view the necessary pre-requisite steps and then the procedure to remove the display assembly. This should allow you to check the display cable.
If the cable is damaged where it passes through the hinge to get from the motherboard to the display assembly, there is a parts list on p.19 (item #6). Search online using the appropriate to your model ''part number only'' to get results for suppliers of the part. Usually the part number is also printed on the cable if you wish to verify which one you need.
-
Hopefully the service guide is applicable to your model as the only thing that HP shows for it is the [https://support.hp.com/us-en/document/c07956816|product specifications] and nothing else unlike other model it has.
+
Hopefully the service guide is applicable to your model as the only thing that HP shows for it is the [link|https://support.hp.com/us-en/document/c07956816|product specifications] and nothing else unlike other models it has.
Hi @dougil
I couldn't find the maintenance and service guide for your exact model.
Found the page for a [https://support.hp.com/us-en/product/hp-laptop-pc-15-dy2000/35900328/manuals|15-dy2000 model] which I thought might use the same [http://h10032.www1.hp.com/ctg/Manual/c08289069.pdf|service guide]
Go to p.50 to view the necessary pre-requisite steps and then the procedure to remove the display assembly. This should allow you to check the display cable.
If the cable is damaged where it passes through the hinge to get from the motherboard to the display assembly, there is a parts list on p.19 (item #6). Search online using the appropriate to your model ''part number only'' to get results for suppliers of the part. Usually the part number is also printed on the cable if you wish to verify which one you need.
Hopefully the service guide is applicable to your model as the only thing that HP shows for it is the [https://support.hp.com/us-en/document/c07956816|product specifications] and nothing else unlike other model it has.