my screen was not cracked but appeared to be frozen with one of the screen saver images on it. I tried every possible way to reboot and nothing worked. I assumed the screen was shot and ordered a new one from ebay. It arrived today and when i opened the package the new screen already had an image showing on it. I was expecting the new screen to be blank before installation. i installed it and still nothing. I am not sure if I got a bad screen from ebay or if the problem with the kindle is not the screen but something else. Anyone have any ideas??