I got mine brand new 4 days ago and already having the same issue. None of the steps worked. The tablet turned off while using it, fyi, it was fully charged, and would not power back on. Asus has a lot of tablets that do this very same thing. I should had known better. But I thought zen motion would help with that issue, but that tap twice crap dont work either. I think their android tablets are flat out no good. I am sticking with iPad or samsung. Fyi the casing around the tablet is not even put together well, its loose. Smh. Get it together asus. Your gaming laptops are amazing but anything to do with touch screens are awful..