If your Roku device is not getting on then you need to be reset both Remote and Roku device. To reset your Roku remote,follow these steps: (1) Hold down every single button on the remote for five seconds. (2) Then, replace the batteries. (3) To reset your Roku device , follow these steps: (4) Unplug the power cord from the Roku, wait for five second. (5) Plug the power cord back into the Roku, and wait for Roku banner. (6) I hope these steps can help you to solve your query. (7) For more information click '''here'''.