Sony DSC-RX100MA Model IV Troubleshooting

I can't figure out how to unlock the memory card.

To unlock your SD memory card, locate the lock tab on the left side of the card. If the tab is in the down position, slide it up to unlock it. This will allow the camera to save pictures to your SD card.

If the SD memory card is jammed, we recommend using tweezers or needlenose pliers to lightly pull on the end of the SD card where there are no visible electronics. Afterwards, be sure to check the SD card to see if there is any visible cracks or damage. If there is, you will need to buy a replacement SD card.

Why are my pictures so bright and washed out?

Check to see if the flash setting is on or off. If it is on, take the same picture without flash and see if the problem still occurs.

If the problem persists, try lowering the exposure compensation.

If you are in the Manual (M) mode, you have some more options:

• Lower the ISO setting
• Increase shutter speed
• Retract to find a higher f-stop number

Why won't my camera turn on when I press the power button?

The batteries may be low. Try charging the battery by connecting the given charger to a computer via USB.

If charging the camera does not work, the charging cable may be defective. If this is so, you will either need to use another micro usb charging cable from another device or order one online.

If the previous two do not fix the problem, there may be a defect with the power button. In order to replace it, follow our screen replacement guide to either repair or replace the power button.

I cannot charge the battery when connecting to a computer by USB cable

If charging the camera does not work, the charging cable may be defective. If this is so, you will either need to use another micro usb charging cable from another device or order one online.

Make sure the computer is on when charging. Computers need to be turned on in order to send power through the USB ports. If this does not work, try changing charging ports on the computer or change computers.

The SD memory card I bought is not working well with the camera

Your memory card may be incompatible or not be strong enough to use with the camera. We recommend purchasing an SDXC 64-gigabyte memory card.

The Camera is overheating whenever I try to film for long durations, especially in 4K

The camera may have a problem with its internal heat regulation. In order to fix this, you may need to contact Sony support or buy a new camera. Visit our additional resources tab on the bottom of the device page.